Kroger 9806 Gaston Road, Katy, TX 77494

"Mediocre service and ahole management. Never shop at night because they do not have tellers to help and do not wait in the car in front of the store early in the morning because the management will throw a hissyfit. Ugh."

"Buyer beware. You gotta be careful at this Kroger and watch your sales transaction when youre ringing up. They put all these bright yellow sales tags around the store on items, as if they'll ring up at that sale price with your Kroger Card, but then when you actually ring them up at the register and scan your Kroger card, the discount isnt applied to all of the sales items. A good 1/4th of my order did not ring up for the sales discounts advertised after scanning my Kroger card. I think theyre relying on hurried customers just going along with whatever total is generated when they ring up, without checking to see if the advertised sales discount is applied. If you dont say anything, they get to pocket that money. Clever, but shady imo."

"2/2/24 @ 1720, lane7, the lady, who assisted me get Similac Sensitive has no compassion, does not know any customer service etiquette. Maybe racist. Because I was just on my shirt and shorts on. Maybe she thinks that I am uneducated and homeless. Well hopefully Kroger management will teach their staff about customer service since we love to shop at this location.’"

"I had problems a couple years ago with an exceptionally rude pharmacy clerk at the Kroger at Grand Parkway and Bay Hill Blvd. So, we changed stores to the Gaston Rd. Kroger Pharmacy. We spend approximately $600 per month at Kroger in groceries, $100+ in fuel, and while we only pay the co-pay on pharmacy, we bring at minimum $800 per month in pharmacy business. So, we are bringing about $16,000 of business to Kroger each year. On December 8, 2023, I went to the pharmacy window at the Gaston Rs Kroger to pick up a prescription for my wife as she was out town. At the window the clerk said I have "two for her to pick up." I ask what the other drug was, He told me the name of the drug. My wife had used it in the past so I picked it up. (I did try to call her, but could not reach here at that moment) The charge was around $135. The prescription she did order was for is a very high cost new drug. So, I didn't think anything of the high co-pay. I assumed she had called this other drug in to the pharmacy. When she got home from her trip she asked why I pick up that drug. I told her I assumed she ordered it. She did not. The drug we did not order turned out to be the $135 charge. We had not opened the bag as it was stapled with the instructions and the receipt. I called to see about returning it, and explained that we did not order it and that my wife no longer takes that drug. The Pharmacist said that if I had contacted her in two or three days after the sale she would have taken it back for a full refund, but because I waited for my wife to return from her trip, it had been 7 days. Obviously, I didn't know she hadn't ordered it on day three. First of all we did not ask for it to be filled. I took it because I recognised it as a drug she had taken. The clerk offered it and I assumed my wife ordered order it. I have no idea what the issue is between 3 days and 7 days, but here is the bottom line: Even if Kroger refunded me and had to take a $135 hit, any manager with an IQ above 50 should understand that a customer doing over $16,000 worth of business is worth taking the $135 hit. Particularity, when they did not order the drug. Now, HEB will get our grocery and fuel purchases, and CVS is our new pharmacy. How very short sighted! KD"

"The pharmacy door is supposed to be closed at 8:00 pm. but they decided to start closing it a 6:45 pm., so don’t park close to it thinking that you’ll find it open, you’ll have to walk all the way to the other entrance. Called the manager but they hung up on me. I’m leaving this review at 7:15 pm, but tried going in at 6:45 pm."