DELA TILE AND STONE

"Never again.. ordered material for my shower and asked for 96 sq ft of tile.. when i picked it up my order had been doubled to 192 sq ft that i had apparently already paid for and would not accept a return of what i didn't want or need. Even when i went to pick it up was slightly drizzling outside and the guy on the forklift asked me to come back another day because he didn't want to get wet. Better prices and service at the big box store."

"We had them redo our kitchen cabinets and countertop. They came out and measured everything and drew up a design that looked good. The day the installers showed up they did not know they where going to have to demo the old cabinets. After a call to their boss they removed the old cabinets and began installing the new ones. As soon as the corner piece was placed it was clear that the design would not work. New cabinets would have to be ordered. While waiting on the rush job for the new cabinets, 23 days, our kitchen consisted of a sink with a tiny piece of the old cabinet screwed on. Now that the work is complete many cabinets have scratches inside and out, the kick panel and trim was cut in a way that the unfinished ends are exposed, and one of the 36x42 wall cabinets is held on by 4 screws. One of which is already pulling through the back of the cabinet before we have even put anything in it."

"Out of all the people/companies we have had to deal with in trying to renovate our home this place has been the ONLY GOOD EXPERIENCE we have had from start to finish. It has been an absolute nightmare but Dela Tile and Stone really gave me some peace of mind. I 100% vouch for them. We were helped by Lorena who has the best customer service I have ever encountered. She was polite, friendly, professional, and knowledgeable. She was also prompt which I can't tell you how much that meant to me. If ever there was a question that she didn't know the answer to, she would find out and get back to us immediately. She always kept us up to date on how things were looking when it came to price/payment, materials, and installation time. Honestly, thank you so very much Lorena. The company itself has a wide variety of materials but with Lorena's expertise and with us having already done some research into what we wanted it was super easy. This company added our countertops and installed our backsplash. The two gentlemen that installed the countertops were on time and super friendly and professional. They really did an outstanding job in a short amount of time. The gentleman that installed our backsplash also really did an outstanding job. When he was done I couldn't have been happier. Another friendly gentleman who took almost no time at all to do a magnificent job. Overall, this place was fantastic. Another company told us to wait a month for installation (we asked in November) and told us that they might be able to install it by the end of January. Dela Tile & Stone did everything in a week and right before Christmas. I HIGHLY recommend this place. The only thing I regret is not having used them for other projects in the house. If you have hired a contractor to help you renovate your home, I recommend that you insist on using Dela Tile. Our contractor used his people and they just aren't as good. Thank you Dela Tile & Stone! We are very happy"

"5/26/2018 Dela Tile & Stone was SUPER awesome in helping me renovate my first home!! As a first time renovator, I was very anxious about the thought of re-doing my home but Dela Tile was quick to alleviate my fears and delivered very quality service! Dela Tile re-did my floors (great tile selection too!), countertops, and the master bath. It was really nice to have a full-service company who took care of everything from the removal to the instillation to post renovation services like my plumbing and electrical. I highly recommend Dela Tile to the local Austin community (I live in Belterra where my neighbor recommended them to me)."

"Where oh where are tradesmen who respond timely to customers and deliver what they promise? The positive? Price. Out of three bids, they beat the others. The negatives? After boasting that they can install countertops within 72 hours, it took weeks after I paid the upfront half. Then I was given a day that they'd install, but no time window. They ended up coming at 7:45pm. We had purchased vessel sinks, overflow drains, and faucets. I showed all pieces to the representative when he came to measure and the installers had all pieces on hand. Turns out they screwed up when they installed by cutting the sink holes too small for the drain assemblies. Now I have sinks glued to a counter that cannot be hooked up to the drain and we've been waiting a few weeks to hear whether Dela Tile will make it right. One rep told us that they usually have someone on hand during the install who has plumbing experience but he wasn't available that day. Another told us to get a plumber to basically do a workaround to make it work. We just had a plumber here today who said that there is no workaround. So ya... their initial price beat their competitors. But now they want to add on charges to make their mistake right, so I wish I had gone with someone else."