Floor & Decor

"Best F&D location in Austin, hands down! Sal, Courtney, Carley, Blake, Desiree, Adolfo, John, and Alexandria are all amazing! And that's just naming a few. The entire team is a joy to interact with. Their customer service is wonderful. The pro team is great. The store is ALWAYS organized, clean, and easy to navigate. Their displays are gorgeous. We own a Remodeling business and we recommend our clients go to this store every chance we get. They are absolutely outstanding!"

"First time I’ve ever been in a Floor & Decor. The manager greeted me when I walked in and let me know to ask if I needed help, which I did! He was friendly and knowledgeable without being pushy. Checkout staff was also friendly and fast. The selection and floor models are amazing, and so are the prices. Highly recommend!"

"Buyer Beware! My wife went in picked out tile for 2 bathrooms, a laundry room. We had them come out to measure, the guy that did the measurements was impressive his name was Jason.G. We would have loved for him to install the tile. However, things took a turn for the worse when she visited the store today. She brought in the list of supplies and the amount of tile she needed. She wanted to place the order and pay for it so Jason G could set up an install date. In the store the lady tells her today you need to go home and place the order online and pay for it online. They tell her she cannot pay for the order in the store. They tell her after that allow two hours for them to pull the order before she returns to pick it up. Really? That’s not what the website says. Next I get online to the website and am starting to place the order. The virtual assistant comes button offers to help. After several moments of run around it gives me an option to live chat. I would love that so I click on live chat. It then wants my email before live chat-why do you need an email to live chat? Finally I get on live chat after so much hassle I decide they did not want our business. I hung up and drove to the competition. Guess what with in an hour, I had tile, grout, and all necessary supplies ordered. They are sending a guy measure and install tile and a plumber to install two new toilet’s. In addition I am writing a review following this one about how customer centric the competition was to my elderly wife and myself. Not to mention I even unexpectedly saved quite a bit of money. Terrible Service you have lost my business and my endorsement!"

"Beautiful store! Stuff is very helpful and assisting us with often purchases! My contractor recommended to shop here for tile choices. Store is spacious and clean. Will always go here for my remodels."

"Clean and spacious. A massive store with a seemingly endless supply of merchandised materials, tools and supplies - everything one needs from start to finish. The design center offers free consults with several concept designs to be inspired by. The availability and knowledge of the staff along with quiet carts made shopping here a real pleasure!"