The Dallas Oasis 1058 South Lowrance Road, Red Oak, TX 75154

"Please take these negative reviews seriously. I would strongly reconsider using the Dallas Oasis as your wedding venue. A lot of these positive reviews are not from people actually having wedding there. Even some current employees are among the 5 star reviews. The venue is beautiful and our wedding was the best day of our lives. Our experience with them was extremely unpleasant. Our initial visit with Ashlee went really well, she was kind and took the time to answer our questions and give us the tour. Unfortunately Ashlee gave us a lot of misinformation when it came to what was included with the venue. She told us that linens would be included which I then factored into the cost of the venue, seeing as we were paying 27,000 to use it. She also informed us that we would be able to use the guest house overnight the day of our wedding, also a lie. Ashlee ended up being removed from her sales role due to "inconsistencies". We were never informed of this until we wanted to confirm linen colors and quantity. The linen issue was remedied by giving us a refund which we were appreciative of, and felt that that situation was handled appropriately by Serena. This happened in February and I specifically expressed that I was nervous about any issues that may pop up between now and our October wedding. Once we got our 90 day venue host, more issues started to arise. Our initial venue host set up a meeting with us to begin going through details, she later left the organization and it took us almost a month to be set up be another venue host. When it comes to a wedding of 350, that time is crucial in planning and organizing. Any time we would point out issues we were having, the venue would take at least a full day if not longer to respond. Our wedding weekend was raining on and off, we had a contingency plan in place for an indoor reception. We were asked if we wanted to use the flip team, which we were not sure because of the weather. Instead of appropriately communicating with us the deadline, the venue host allowed the deadline to pass making us unable to use their flip team. We had an in person and a virtual meeting the week of the deadline, where nothing was said about a flip team deadline. We know because we started recording every interaction with the Oasis because of how terrible communication was with them. We asked for other flip team vendors we could get in contact with, and were ignored for days. This is happening Monday- Wednesday and our wedding is on Friday. We kept getting told "we aren't trying to bully you" and we didn't ever feel bullied, we felt ignored and unimportant. Even with our contingency plan in place over a week before the deadline, the venue REFUSED to set up the partition to divide to indoor ceremony space with the rest of the reception set up. Serena locked her office door and was very rude to our assistant wedding coordinator and then left the property to avoid speaking to our head wedding coordinator. My husband had to pay someone hundreds of dollars to come set it up for us. I understand things won't be perfect in a wedding, but it as so discouraging to have the venue behave that way especially considering the cost of the venue. We have absolutely 0 issues with the rest of our vendors, and I am so grateful to them for still creating the wedding of my dreams even in the chaos. The Oasis team's poor communication and misinformation cost us thousands of dollars to find solutions to various issues. Please proceed with caution using them."

"I recently got married at this venue and it was a stunner. Guests were in awe of this gem hidden here in DFW. The projection mapping, water fall, guest house, and bridal/groom suite are all so so stunning. Besides that - the staff was great to work with and they were very communicative. Will always have a special part of our lives! Can’t wait to see our pics from the big day!"

"Dallas Oasis is a stunning venue! The entire 10 acres is gorgeous. Working with the venue staff was a very smooth and professional process. They gave clear direction and deadlines for items needed and always swiftly answered all questions. I worked directly with Hannah and Andrea, who were lovely and extremely helpful! They host a monthly open house, so we were able to see the venue several times before the big day, which you do not always get to do at venues. This greatly helped us during the planning process. I would recommend this venue to my future clients!"

"It is a beautiful place for a wedding, but the air condition does not work. My niece had a wedding there recently, and the wedding ended at 9.15pm because the place was too hot. First you put a non refundable deposit of $7,000. The money was not refundable so we had to stay there. We lost money. At the end of the event, the place was completely cleaned up, and they still refused to give us our deposit back. My advice to people is not to use this venue. They charge you for everything you touch. Customer service is zero. The AC does not work, it's really sad for the Dallas Oasis......"

"I've been in contact with Dallas Oasis for a year now, and I watched it throughout the construction process. Now that the building is done, it looks EXACTLY like the renderings! I was actually shocked how great it looks inside. And with the landscaping and the palm trees everywhere, it really does feel like stepping onto an Oasis. My favorite part is that you get to use the private house for the day, it just comes with everything! The staff is friendly and the venue is gorgeous! I highly recommend using the Dallas Oasis for your wedding!!"