Urban Air Trampoline and Adventure Park

"My daughter had fun, that was a plus, however, safety was a major concern for me. Lack of sufficient supervision from staff was near non existent. I was with my daughter at all times, but there were games/ activities that were supposed to be used a certain way for safety and those signs were being clearly ignored. Kids were going out of exit only spaces interrupting the flow and safety of other children. There was an area where the kids can battle on a balance beam and try to push each other into a foam pit and there were kids jumping into it and other kids battling creating a risk of falling onto others. The place was also dirty. Mats are coming up and bubbling in certain places, and I tripped on it several times. I hope they get their stuff together for the safety of their customers."

"Horrible! And I do mean Horrible! Every weekend I come and ots always pack then the staff members are hanging out in one area of the place ,playing around acting ghetto. Instead of doing their job watching these kids safety. The bathroom is always dirty. The baby changing table is loose . Just to get attended probably at the concession sta d is Horrible. The food is a 5 and over priced. Do not recommend"

"We had the best time celebrating my son’s 11th birthday! The manager Elizabeth was so sweet & accommodating to our needs. Our party host Jade was very helpful and the set up was perfect! Our guests had so much fun. Thank you Urban Air!"

"The worst customer service ever!!! They don’t Communicate with each other I had my son birthday party in one of the rooms.. In August I was given passes from my host of the kids that didn’t show up and was told we can use them at a later date come in to use them. I was asked where I got them from like I made them or something or stole them!!!! too unprofessional!!!!!!!!!!!… and was told by the manager I had to re-purchase more passes in order for my kids to jump today! Last time coming to this location because it’s always something!!! They are very rude and unprofessional!!!"

"We traveled 3hrs for my granddaughter's birthday party. The kids had a blast. The manager was extremely accommodating. We forgot to reserve in advance for the party, because we had come a long way she allowed us to reserve right then. There's a wide variety of things to climb, swing, a hugh ball pit, overheard ropes course and much more. The pizza was delicious. The staff were friendly, helpful and watchful making sure the kids and families were safe. They also had a terrific snake bar. I highly recommend it. I definitely will visit again."