Floor Depot 311 Spencer Lane, San Antonio, TX 78201

"They had the flooring on Friday. My contractor tried to pick it up on Saturday. But apparently, only one guy works there and can't load anything?? I tried to call, to find out what was going on, and the guy on the phone was irritated with me somehow. His response was basically to try again next week."

"A job that only needed one run, Floor Depot did it in two separate runs, and on the third run, they left me holding the bag. The first run was not sufficient since they measured incorrectly and were short on the material they ordered. So, they had to come back a second time. On the second run they peeled off part of the sheetrock in one of the bedrooms while pulling the old baseboard, they also left noticeable gaps between the ceramic tile and the newly installed baseboard. I wanted them to fix the peeled sheetrock and apply the grout missing between the ceramic tiles and the baseboard before I could pay the balance. They agreed to do the remaining work but wanted me to pay for the work done to that point. They would leave $500 unpaid in lieu of the outstanding repair, which I thought was reasonable. Since they had my credit card number from the initial deposit, they went ahead and charged me the whole remaining balance, instead. Disregarding the amount we had agreed on to remain unpaid. After several calls to complain about the charges and the outstanding repairs. They said they would do the job but never showed up to finish it. I ended up doing the repairs myself. Do not do business with these people. Their word means nothing."

"A few years ago I would have given this place 10 Stars! But now they are quick to take your Money and leave you hanging. I’m so sickened by the lies and empty promises. We have taken off 3 days of work for Install and just left with a pile of tile In my garage. You have to call and call to Get a response from them. Very poor work ethic. Instead of trying to make things right they would rather let you take business elsewhere. Save yourself some time and START somewhere Else."

"I'd give them zero stars if it would allow me to for the experience I had. Regardless who was right or wrong (owner was wrong) thru possible miscommunication, an owner should never yell at the customer and then proceed to continue acting like a child and refusing to do business with you after not completing the transaction/job 100%. Very unprofessional and the worst experience ever."

"We were desperate for help with padding and nice carpet within our means. We came across Floor Depot on Spencer lane and after speaking with them on the phone we were invited to come in and check out the remnants they had that would suit my budget. They could have sold me show carpeting but after hearing my story they went above and beyond to fit the areas i needed for my newly walking grandson with grade A remnants. They were patient, kind, and above all understanding of my situation. They are wonderful guys with big hearts. I will pass my experience along, recommend highly, and continue getting my carpeting from these very kind people at Floor Depot. They even remembered my sister buying carpeting and padding twice... Great place, great service! Thank you so much for helping me keep this precious child safe. You rarely find people with this caliber of caring in these tough days! Again, Thank You, God Bless, be safe. Sharon, Teri and the precious Liam Alexander!"