Lovisa 2901 South Capital of Texas Highway, Austin, TX 78746

"Made a purchase, the person at the counter didn’t tell me they don’t accept returns for hair and earrings. Its part of their policy, low quality products, highly priced here. Don’t shop at all cost."

"Came and spent nearly $200. Vanessa asked that I input my email address to receive a receipt. Before I left the mall I checked my email and no receipt. I went back to the store and asked if I could get a printed receipt and was refused one because they wanted to conserve their paper. When I asked the girl her name she looked at me and said why… because Vanessa I’m writing a Google review on your rude behavior. Looks like other people have had the same issue with this girl. Black hair fair skin."

"Bought a belly button ring. Loved it but unfortunately it started to irritate my skin. Brought it to return and was told the manager was not here until late in the afternoon. I was unable to come back then and had to wait another week for a day off to come back. When i get here, the manager tells me they cannot do the return for body piercing. No one told me this at purchase, or when i came in the first time to return. Waste of time and money."

"horrible! The gothic girl(black hair/fair skin) was completely dismissive, after i filled the consent form she made me wait more than 20mins to get a piercing with the excuse that she has a “line” of customers."

"Great customer service, Had went to get my ears Pierced from a woman named Jessica. She was so sweet and kind and helpful. I'm glad they Got new people cause last time I was here the customer service was so bad."