AAA Hamburg 3008 Atkinson Avenue, Lexington, KY 40509

"Went for an international drivers permit and was surprised at all they have. Passport pics all info you’d ever need for travel."

"In September of 2022 I was on 75 in Tennessee when I had a flat tire . I live in ky. I document everything..I called Triple AAA as I have been a member for years having paid for the highest membership with a battery etc ..I noted who I talked to. I provided my location...Mile marker etc .. was stranded for 3 and a half hours ..unacceptable..dangerous for a woman..no one came. Unacceptable. I continued to call back..documented who I talked to. A state Trooper named Adam Douglas came to my rescue. When I returned home that same day I called to make a complaint. I have the case no..I documented who I spoke to. I continued to call back with the case no and name of case mgr. To this day Noone has called..unacceptable ..however I have continued to receive correspondence to pay for my membership that I of course absolutely won't give another dime for.Dont throw your money away people....as a member for years. now former ...I will use every opportunity to expose this piss poor business...when I see theire rep on TV I am so so perturbed by her advising...Your agency is a sham. And if I get one more piece of correspondence soliciting my money.ill contact every local news station and do my own advising. Direct from the consumer..no star..if I could give zero stars i would"

"They were very helpful and we got what we needed done quickly."

"Fun staff. We're costumed for Halloween. Had passport pictures taken, easy and fast!"

"This has to be the most unhelpful AAA office on the planet. I moved from Bowling Green two years ago and went to the Hamburg location of AAA to give a change of address and was told I'd be notified of renewal (I have letter from Cincinnati office confirming). I did not get a renewal notification from Hamburg/Lexington. I went to the Hamburg location recently when I did not get the renewal notice, to renew my membership and was basically told by Simon/Mark that they could not help me. The manager basically said "It was my fault, I should have called when I didn't get a renewal notice" (when you're on auto pay you don't really thing of that!!) I came back later with the letter from Cincinnati confirming that I'd made a change of address two years ago. Leigh was the only person who tried to help and get things sorted out. But, I'm still not able to get into my account. Simon and Mark were totally dismissive of me, and quite honestly I was I was completely embarrassed and shocked by their and the office mangers' treatment of me. Leigh was the only person who tried to help."