Rack Room Shoes,

5132 Kyle Centre Drive, Kyle, TX 78640

"Well, this was a first for me. Tried to return a pair of brand new shoes bought less than 24 hours before and they wouldn’t accept it because they were “dirty”?? I’ve bought a lot in the past from this location, but I won’t be buying again. She didn’t even bother to look at my receipt. For a store who has shoes out on the floor for anyone to try on, they apparently take returns on $40 shoes very seriously. Just a heads up as the holiday season begins…heaven forbid someone tries on their gift and it doesn’t fit."

"I took my son here today and got him some dress shoes. The selection was decent and the staff were very friendly'helpful. The prices were also reasonable. I'll be returning here for my own next pair of shoes. A very satisfying experience. Well done, Rack Room."

"I have never been to a shoe store with less help. No one there knew how to read the size verifier machine or atleast they claimed not to know how. The girl acted like it was a problem to try and help me find my size (I know I'll need a wide) and kept saying..anything else..anything else repeatedly which told me she was ready to step away and then when it came to trying to find someone to reach my size on the very top again no one to be found. I left empty handed and feeling very let down at this experience :( really need to train and retrain your employees... in both customer service and for the equipment in the store meant to help shoppers."

"Encountered a highly displealsant experience at this location. Shoes rang up 10.00 more (59.99) and when I brought it up to the employees their excuse was that the sign I saw is for "smaller kids" shoes which I didn't see any small shoe sizes on that row or next to the sign and I didn't see a sign with the "correct" pricing near by either. Instead of apologizing for the store's incorrect placement of merchandise and or signs they made it seem as I was wrong for bringing it up and went back and forth with me. How is a consumer supposed to know to check numeric codes on the signs and match them to shoe boxes I don't work there that's their job. Employees should be held accountable for not keeping an organized store and appropriate advertisement on shelves there was zero customer service here and the situation was handled very poorly by the two young girls working. I did suggest they fix the signs so future customers are not looking at the wrong pricing. The price was adjusted at the end but the visit was highly dissatisfying."

"Comfortable shoes at affordable prices. Although, I wish their sitting benches had more room around them, maybe in front of the shoe bays towards the registers would be ideal. Still, it won't eliminate any stars. Nice job, Rack Room!"