Ideal Shoes & Medical Supplies

"Went in to pick out and order shoes... after over a month I called to check status and paperwork had not even been worked on, Medical records person was quick to say she was only one person and couldn't do it all. Had I not called who knows how long it would have taken .Then I had to go back 2 weeks later as they were having manufacturing issues. When I finally got my shoes, the shoes were fine but my custom molded inserts are horrible. All 3 pairs are different thickness, different lengths and different shapes. Horrible customer service. The tech who measures you talks in circles and does what he wants instead of what the insurance instructs him to do....I could go on but this is enough. I asked for owner to call me, its almost a month later and still no call back. Gave it a 1 for the shoes."

"We drove all the way, in pain mind you, just to get to the store at 3pm and them say thier closed...? Business hours say till 6pm and it's on the front door as well. So only rating the fact that they have false hours on thier front door and thier online search. It doesn't take that much to do a quick update people. Especially when you have "potential customers" coming from far, who are already in pain. I won't be back, first bad impression."

"Horrible service ! If you have elderly parents think twice about having them assist you. It took three months for my mother to get her shoes . Each time she called the gentleman taking care of her case was never available. They claim they went to deliver her shoes and that she was not there. She is homebound and is always home . They are indifferent to her concerns and could careless . Not satisfied on how they treated her . We won’t be returning and will be taking our businesses elsewhere. We will be letting her doctor know how they treat the elderly as he is their referral source."