Chipotle Mexican Grill 2605 South Stemmons Freeway, Lewisville, TX 75067

"I'm a fan of chipotle overall but I will not return to this location. This location in particular is terrible. The management are thieves and liars. They make up fake charges that are "new company wide initiatives" that do not exist at any other store. I should have just refused the product and left but they caught me in a vinegar moment where I did not have the ability to get anything else."

"Food was good. Music was too loud and strange. The plastic cutlery was worthless. If I ever come back I'll have to bring my own silverware and earplugs."

"I tried to give this location another chance. I even tried calling customer service and they redirected me to the store. I called the store and bypassed the IVR and still nobody picked up the phone to remake my entire order. I am missing cheese on both bowls and missing sour cream on one! I paid extra for queso on the other. I didn’t get what I paid for. I won’t order from this location anymore"

"Never coming back. We had a very long day and we decided to get some chipotle at 9:40pm (20 minutes before they close). My brother and my mom where trying to decide what they wanted in their bowls and the staff was really, really rude, yelling at them, and asking them in a very rude way to hurry up, cause they had to close in 15min. My brother was asking for double portions because they were serving literally so poor portions, and the staff was SO RUDE being kinda aggressive and sarcastic and he didn’t want to give them double portion because “there wasn’t enough guacamole” but he didn’t even try to get a good portion. I have to mention that the place was empty and we were the only people ordering. My mom who doesn’t speaks english was very confused and scared about this attitude they had, I’ve never experienced something like this before. We are never coming back."

"I come here for lunch Tuesday and Thursday. I am a costumer with a history of repeat business. I usually go in store but Today i ordered online. They messed up the order not a big deal. But the manager in charge was very rude about a mistake they made. Will never visit this store again. Please train managers to handle costumers with proper training."