Red Wing - Austin, TX

"Love my new work boots. You get what you pay for!! 01102024 Wait, bought the socks with a lifetime warranty less than 6 months ago and was told today, when I brought a pair in with holes, that the socks are dis-continued and redwing would no longer honor the warranty. Feels like a bait and switch like. Can’t believe Red-Wing really wants that kind of reputation. Y’all are gonna be losing star or two over this debacle."

"About 4 years ago, I had exchanged my boots about 4 times looking for my right size. Red Wing was understanding and patient throughout the time. I road my motorcycle from Austin to Ushuia, Argentina, and now attempting to break a Guinness world record. I use Iron Rangers and the custom insoles everyday. Angelo is A+."

"I want to really highlight the exceptional service I received at the Austin, TX store located in the Gateway shopping center. Firstly, I was really happy with the selection of Women’s work shoes. I had gone to four different stores beforehand and found no women’s work shoes with a safety toe. After getting my feet and my step measured, I decided on the Cooltech Athletic safety shoe. I bought them on a Saturday. An hour into my work shift on Monday, I rolled my ankle resulting in a minor sprain. This is not a knock on the shoes. They were so comfortable. I have weak ankles and should have known better than to buy a pair of low-top shoes considering the uneven terrain I walk on every day. I brought them back to the store the next day. They were so understanding and allowed me to exchange the shoes for a pair of rugged Tradeswoman boots and only paid the $5 difference. I just started this job and I was really stressed about having to drop another $200+ on another pair of work shoes. I am on my feet and running around for 10 hours a day. These boots gave me enough comfort and support this week to make it through my shifts despite my ankle still being a bit sore. I cannot say enough good stuff about the Red Wing employees’ level of service and the quality of their products. I will go to them again for my next pair of boots."

"Great service! Angelo was very helpful and we were lucky that the boots we wanted were in stock. Glad that the Heritage Iron Rangers can be re-soled. Will definitely be back again."