Daniela Ybarra: Allstate Insurance

"Their customer service agents make me feel valued and respected and answer my questions by putting them in common format when needed. A credible insurance company with a solid claim record that has been trusted since the 1930's. The company continues to evolve with the changes of time creating more flexible options and ensuring that you get good value for your money!"

"I've been with Allstate 15 years and recently moved to Midland and transferred my policy to this office. Since doing so I have had nothing but problems!! My son had an accident shortly after switching and the agents at this office did absolutely nothing to help me through the claims process! Also when setting up the policy they didn't apparently didn't like what I said so they called my husband to complain about me! Unprofessional and unhelpful! Thanks to them allstate just lost a customer they've had for 15 years."

"After 20 years of being a loyal, paid in full customers I actually have a complaint. We never signed up for “accident forgiveness”. Never even thought about it, we are great drivers. After a bumper tap where my wife bumped into a coworker in the parking lot at work, my policy increased $600 a year. There was absolutely no damage to either vehicle. The girl in the other vehicle did choose to go to a chiropractor to be “sure”. Come on, the vehicle was parked, my wife was moving less than 5mph at impact. Long story short, for $90 worth of chiropractor visits my policy was increased $600 a year and has never gone down. Is this how y’all treat your valuable customers? I wanted to cancel you guys immediately. My wife close to call our agent who has known us since our teen age years and ask why this was happening. “This is policy”, “You should have signed for accident forgiveness”, “ stray accident free and your policy price will return to normal”. All statements I’m never going to forget. I was a loyal customer. I enjoyed all the perks of using AllState. I am very disappointed in how AllState handled our case. I will end this decade long relationship"

"I think Rick Rivera is one of the best insurance agents around. He took the time out to hear my needs and then offered me a plan that I could say no to. I now feel like I have the coverage I needed, with the company I deserve. Love you Allstate."

"I've been member for a few years now home and auto and all I can honestly say is that I have never have had any issues from Allstate from Daniela to Rick to the adjuster that worked on my home claim. They all have been wonderful people I'm glad I have them on my corner. Thank you"