Ulta Beauty

"Today I received a beautiful color and amazing cut from Heather. She always does an amazing job! While my color processed, a woman brought her young daughter for a haircut and Heather was helping them. Despite the mom being rude and getting loud, Heather remained professional and asked if she would prefer a different stylist. Luckily for everyone else the mom agreed. I’m not going to say what all I overheard, but this customer was out of line. She was also standing right next to Heather as she attempted to start the haircut. One accidental bump and the child, or Heather, could have been injured. It seems obvious that you shouldn’t hover over a person with sharp objects pointed at your kids head, but I guess not everyone sees it that way. I hope Ulta appreciates Heather as much myself and my mother do! We are always pleased with the service we receive."

"I got a much needed hair cut and balayage, and was satisfied with the price of services. I got a full balayage, haircut, and olaplex treatment. Kemper did a great job. My hair looks and feels so much healthier, and I have a toner touch up booked for March."

"This location isn’t my usual place and this evening’s trip reminded me why. Customer service was nonexistent. No one greeted us when we arrived, even though the cashiers looked straight at us. We saw staffers walking around but no one asked if we needed anything. Again, eye contact, but no interaction or interest in us. While I was looking in an aisle near the front, the cashiers greeted the other customers. And I noticed the Juvia’s Place area was a mess, but the other brands were all neat and orderly. Interesting. We only talked with / heard from someone at the end when we were getting in line. The cashier was friendly though. The Gateway and RR locations are now my only go-to’s, permanently."

"This site does not allow you enough word count to accurately describe experience but suffice it to say that the manager Stacy provided me two options 1) leave my son outside waiting at a lesson in the dark after an outrageous line had formed or 2) leave the product I had just purchased without any compensation. I will try to post the full story on Yelp or another site. Bottom line - callous treatment, zero lack of problem solving and Ulta has money for a product I was not allowed to leave with. Even some of the customers with decency and humanity offered to help."

"This is a cosmetic and beauty store which means that they should know about the products in the store, right? Not the case for this location. They didn't know what hair products to recommend and didn't know about the eye creams except for the most expensive ones. Luckily, there was one employee who was able to cost effectively recommend what an eye cream for my needs. 1 out of 3 is not what I consider acceptable."