Brian Charles Hair Studio

"Love, love, love everyone here. Professional, friendly staff and top-notch service. Wouldn't go anywhere else. I live an hour away now and I will still make the trip. How far would you go/what would you pay for a job well done? :)"

"I had a 10am appt with Tan today. When I showed up a few min before 10 I was greeted by an unsmiling hostess who told me Tan would be right with me and then she went back to staring at her computer. What she didn’t tell me is that Tan wasn’t even in the building. They didn’t offer me any update or ask if I was comfortable. In fact, I felt like I had bothered her to check in. There was absolutely no communication by the staff while I waited. At 10:10 I walked up to inquire about Tan and was told they would try calling him to see where he was. That’s when things started to unravel. Tan came in from the parking lot about 5 min later looking like he’d just rolled out of bed. He said he had been sitting in his car because he thought I was late. That made no sense to me so I asked what he meant. He then said their system must have a problem because he didn’t receive the message letting him know I’d arrived. If he wasn’t even at work yet, why would it have mattered? Shouldn’t he have come in to set up for me? His whole explanation made no sense. He then asked me (still standing in the lobby) what I wanted done with my hair. I asked him if he wanted to discuss it there in the lobby or if we should go back to his chair. Tan said he couldn’t take me back because there was an Islamic woman back there who didn’t want a man to see her without the hijab. They kept repeating this as if it were the woman’s fault instead of theirs that they were running late. It bordered on Islamophobic which irritated me even more. So I asked, “you mean you don’t have a station to cut my hair?” He said no, he couldn’t go back there because of this other client. (So why would they book me if they didn’t have a place to see me?) At that point, another employee suggested he use someone else’s station. They obviously hadn’t thought through the situation as that was the obvious solution (the place has two sections divided by a wall). The woman who they had been referencing came up to pay at this point and her stylist joined the conversation. She was professional and nice, but there was no way I was letting Tan cut my hair at that point and no alternative solution was offered to me. I didn’t trust his judgement, presentation or customer service. My final thoughts are these: 1. They need a re-training on customer service for their front staff. 2. Stylists should be on time 3. Stylists should look professional 4. Don’t make excuses, offer solutions 5. Communicate with clients. My issue isn’t him running late. It is the complete lack of communication or care for my comfort that got to me. I should not be made to feel I am not important. 6. If there is an issue, don’t hash it out in the lobby, sit down with the client somewhere comfortable."

"LOVE!!! My hair stylist, Shaun, is the absolute BEST! I will never go to any another stylist. Not only did my hair look amazing after, but during when I had questions about products and styling, Shaun was so so helpful and informative. The front desk were very kind and helpful as well. Great experience!"

"Today was my second visit with Kyrie. She is so personable and friendly!! I really enjoy sitting in her chair! She is an amazing colorist and is very talented! The placement of my highlights has been perfect both times at the exact icy blonde tone I like! I can’t wait to see her again for my next visit!! :)"

"I work at Brian Charles Hair Studio as a Designer and it is fantastic! We have have a Design team and a Color team. If you are looking for a haircut, Keratin Complex, Perm or Hair extensions call to set up a appointment with me. If you are looking for color services, we have a talented color team to choose from. We are professional, courteous and knowledgeable. I work with you to ensure you have a design that complements your beautiful features. Here is some pictures of my work. I cordially invite you & your family to our salon. Follow me on fb or ig: hairbybrendaspillmann."