BLISS DAY SPA 701 Shepherd Drive, Houston, TX 77007

"I booked a surprise last minute mother's day package for my bestie. Totally worth every single penny. Amazing customer service, staff sooooo friendly and welcoming. We thoroughly enjoyed our day of pampering and self care."

"I came to this spa later at night (around 6:50pm) to have my nails done. There was only one nail tech available named Ily who had an appointment but insisted on doing my nails and her appointment at the same time. I showed her a picture of the nails I wanted for my birthday and she said she was able to do them. One more customer joined us so at that point (close to 8pm) there were three people being taken care of by Ily. Which as you can imagine took quite a while because she was more focused on conversation and the music playing than finishing her clients within a reasonable amount of time. They didn’t have the colors that I wanted for my nails so Ily was trying to improvise to make them look good. She added gems (which I brought but was charged $20 for) and a glitter top coat and called it a night. I wasn’t happy. The nails looked nothing how I wanted and just looked awful and uneven. At this time it was close to midnight (I had plans sorted but my nails took so long we had to cancel) and I was charged $120 for nonsense. Since it was so late the manager and I were speaking about me coming in the next day to have what I didn’t like about my nails corrected in the morning. At this point Ily had gotten in my face and started to argue with me almost forgetting the client she needed to tend to. Poor girl, who knows how long she was there. Very unprofessional. I came back the next morning to have her fix her work from the previous night (like her manager insisted she would) and she refused saying she had spent 3 hours with me and that she didn’t want to do the work. Both of our time was wasted because I could’ve came back the next day or even went elsewhere. Luckily. The other nail techs were trying to help me but Ily was not listening to them. She wanted to cheat around the problem and not fix my nails. I had asked her to call her manager so I could speak to her and she just went to the back area to talk to her on the phone. When she came back she said the manager wouldn’t be coming in and that was it. She had a nasty attitude and didn’t want to help me at all. It took a BRAND NEW nail tech to fix me up and do me RIGHT. Basically fixing Ily’s lazy work. Reese (my new nail tech) was the sweetest and understood what I wanted immediately and had no problems doing so. She’s the hero of this story, her instagram is @naildbyreese and her work is amazing. I would only come back for her so that’s why they get one star from me. I wish I came in 3 days sooner before Ily was hired so we could’ve avoided this situation altogether. On the plus side I met someone understands and won’t argue about it. Look at the images below. And tell me if you’d pay $120 for that. Bliss Day Spa please hire more people that know what they’re doing. Newcomers beware this isn’t the place for you."

"I came to Houston for the weekend. Last minute, I searched online for a spa that could do massage and pedicures. Bliss was one of the few. It was easy to book my services online. The staff is super attentive and my services were phenomenal. I worked in the spa industry for 10 years, so I'm particular and do not compliment lightly. I highly recommend Bliss Day Spa and plan to be back on my next Houston trip."

"The lady who did my nails was good, but I made an appointment for 2 and when we got there, I had to wait for my friend to get her nails done before she could work on me because I was told she’s the only one who’s best at it. So my only critique would be transparency on the phone when booking and I guess just more technicians that can achieve the look the clients are looking for. Other than having to wait 15 minutes, I would prefer she work on my cuticles too. I felt like she missed a couple steps but as you can see, it came out beautifully. The prices are reasonable to what you get. I’ve been to salons where they charge you less but you can tell lol so prices are def not cheap but not too crazy either."

"So I found this place on ClassPass and I decided to use it for my nail set and get my feet done by paying separate. Well when I got there check in was easy, they sat me down quickly and all. The hound lasy doing my feet was good, I had no issues. The hound lady doing my set was nice as well but I asked her to thin my nail down more and even them out she said okay but did not (please excuse my nails, they are a week and a half old and I clean my house alot haha)but in the picture you can see the difference of them being uneven. I don't know why she was rushing or maybe didn't want to do a good service because I used ClassPass but it was not a great experience."