Great Clips 7312 Louetta Road, Spring, TX 77379

"I went in the day before Thanksgiving - it was dead! The ladies were so friendly, and I enjoyed my haircut from Marilyn. The haircut was a little expensive, but I got a coupon on my receipt for next time."

"My son said the lady nearly tore off his ear with how rough she was on his head. I think I could have done a more even job with the garden sheers."

"The lady was nice enough and I got in fast, but the haircut was not what I wanted and came out too short, especially my bangs. I wanted my hair straight, which I told her, but she blew dried it so that it was poofy and curled, which only made it look worse. Yet, to get it straightened with a straightener was an extra $35 charge. It was ridiculous. I just spent the last 20 minutes crying over how awful my hair looks."

"Took two kiddos to get a haircut here. I deeply regretted it. One of the kiddos went to Anna to get their haircut and I stayed with him. The other one went to a male employee. Anna never asked what kind of style we wanted for the hair. When we said we wanted the sides shaved and some hair on top, she said that would be a 1 & 2 for the clippers. Wrong. Before the hair started to get completely removed, I told her multiple times that I still wanted hair on top. She refused to listen and did her own thing. She could not communicate properly to the customer. She asked me what I thought as she was near the end and I told her that I didn’t like the haircut. She had made the kiddo nearly bald. It wasn’t what I asked for. You could barely even tell the top hairs had more depth than the sides. Anna brought the manager over and I told her what had happened. She said it sounded like there was a communication issue; however, didn’t apologize or seem empathetic. She just said, “We’ll write what to do in the profile. No clippers. Just scissors. “. While the manager was even saying that, Anna was argumentative and was highly unprofessional. She had to be told multiple times to focus on the haircut that she was finishing up for the kiddo. I’m left feeling flabbergasted and angry. I’ve never seen such unprofessional behavior in a haircut setting. They decided to give me that $8.99 discount for the kiddo’s hair as if they don’t have that promotion going on for everyone. The only reason I’m giving this place a 2 is because the male employee was very nice, attentive, and communicated great! He is a very amazing person and did the other kiddo’s hair very well! It’s because of him that I feel like there’s still hope for this location."