Supercuts 12414 Farm to Market 1960 Road West, Houston, TX 77065

"Great people that do a great job. I get my hair done there and so do my teenage daughters. We recommend!"

"Have had two great cuts here- Gina was great and Yosiah (sp?) was phenomenal! He listened to what I wanted and made it work beautifully with my fine hair. One of my best cuts in a while and I was going to an expensive salon prior. He was incredible and gave a fantastic scalp massage"

"Terrible experience. One side of my hair was longer than the other, they cut it way too short, repeated questions, and got way too close and personal. Do not ever go here. I have never regretted something so much"

"I went in at noon time to get a haircut and checked in at the keosk, inputting my phone number and time in. There was two people ahead of me when I came in - a mother with her son and one gentleman. There were 5 - 6 stylists, so waited 30 minutes before the mother and her son were called next. That left me and the other gentleman who was before me. About 15 minutes passed and another gentleman walked in for a haircut. Shortly thereafter, the gentleman who was there before me was called next for his haircut. There was another roughly 12 minutes and another gentleman came in and sat down (and he had been sitting in his car for ten of those). I had been there for over an hour now and when another stylists finished she went up to the computer, looked at it, looked up several times - confused - walked back to another stylists back and forth rechecking the computer. Then she asked me if I had checked in and I told her yes, I had checked in at their keosk and it sent me a text message. She walked away again. Then she came back and asked the last gentleman who had walked in and called him next!! I said, ma'am, I came in before these two gentleman and had been waiting since the other gentleman who was there before me. She said the last gentleman had had an appointment, and then they proceeded to call the other gentleman who had come in after me!! I walked out. Its upsetting that someone will drive up to the store and make an appointment online within a ten minute time span and they will serve that person first, despite someone who had checked in and waited for an over an hour to get a haircut before them. Or that someone will make an appointment just ten to fifteen minutes before, drive up, and the same thing happens. What happen to common courtesy and respecting customers in a line? I understand if appointments were made the day prior or an hour or more before the time allotted, but not so close as this, especially when you check in before them. Make me wait for almost two hours? Poor customer care. I'm never going back there again. They just lost me as a customer after I had been a regular for one year - and I always give $10 to $15 tips!"

"Went to the FM 1960/Eldridge location for the 1st time and Rosie really took her time and made my new hair cut turn out FANTABULOUS-O!!! I have gotten nothing but compliments. Thank you Rosie!!"