Prosper Kids' Dentists & Orthodontics

"Worst experience I’ve ever had I told them in December. I was unhappy with my services that I received there and asked for my refund for services not rendered I am literally waited almost 3 months for said refund I have gotten to the point where I filed my lawsuit against them because they refused to give me my money In a timely fashion three months for your money back is unacceptable. I have gotten to the point where every time I call they just put me on hold until I hang up very unprofessional. There are too many Orthodontist in the area for them to act or treat people like that"

"This dental office is absolutely awful! I scheduled for my son to have his cavities filled we went to the appointment today and they said they don’t have time…. Even though I scheduled his apt 1 week ago with the dentist and ortho to work together to get the cavities filled. By far the most disorganized and unprofessional dental office I have ever been too."

"Many of the providers are top notch. However, the orthodontist, Dr. Iacob and her team, is not recommended. Personally, I had my care plan transferred to her care when my orthodontist left the practice. Her bedside manner is less than ideal. She moves and speaks quickly which often resulted in many questions left unanswered and ultimately it felt like I was cattle. My 9-year old who sees a different dentist at the practice was recently referred to an ortho consult. Dr. Iacob provided the consult and her approach was the same. She spoke in industry jargon, did not discuss the plan in detail until I asked for her to return to our room to answer additional questions. Her team attempted to rush me into a making a decision same day and continued to remind me that the office would close at 4pm (despite our appointment was at 3pm and we were not seen right away). In addition, the technician sent to take impressions on my daughter continued to pick what appeared to be white clay from behind her nails, letting it drop to the floor in front of us as she rushed me to make a decision. Gross! I would highly recommend considering another orthodontist…Dr. Do is awesome but pass on Iacob."

"Had a wonderful visit today with Dr Mann and his assistant! My son (5 yo) was really excited and entertained during his visit. They truly earned his attention (which is really hard). And as a parent I felt comfortable about what was being done. I knew right away my child was in good hands. Highly recommend."

"Had a wonderful visit today with Dr Bear! My daughter (3 years old) was really nervous for her appointment. By the end she was totally willing to cooperate. The entire staff worked to make her feel comfortable and safe throughout the whole process. They truly earned her trust. And as a parent I felt very informed and in the loop about what was being done. I knew right away my child was in good hands. Highly recommend."