Katie Lou's Salon 13693 U.S. Highway 87 West, La Vernia, TX 78121

"March 17th I had the worst hair cut I have had in my life! Jamie cut my hair DRY, no sectioning , just pulled it up in the air and cut . It has taken four months working with a very capable hair dresser to allow my hair to fill in gaps and extreme uneven spaces. This is not the salon for a classic medium hair cut."

"I had a quick haircut, no wash, no style, she didn't even try to offer, but did spend time chatting with friends having their hair styled, my experience was on par with my families experience in LaVernia for past 5 years, if you're not part of the clique they don't bother."

"Really wanted to like this place but I can’t now. Requested an appointment last week and got an email that my request was pending and then never heard anything back about it. No email, text, phone call or anything. So I thought I didn’t have an appointment since they didn’t tell me I did. Didn’t show up obviously because to my understanding I didn’t have one. Got charged $40 for “missing my appointment.” Called them twice and they wouldn’t refund me and didn’t care that I was gonna take it up with my bank. So I called my bank and they had to process it as fraud and cancel my card. Now living off of cash for a week with no card at all because they didn’t wanna refund me for an appointment I didn’t know I had."

"I’ve been going to Taylor for a year now. I’ve had to go get my hair corrected on 3 different occasions due to uneven cuts and poor bleaching (images attached below). Each time I went back she didn’t seem to be concerned that I was having bad experiences and was rather unapologetic and unfriendly. Lastly, she was very difficult to communicate with as she didn’t respond to text messages or did not respond in a timely matter, which is frustrating when you need a service corrected especially if you’re going out of town. I would not recommend her for these reasons listed above."

"Katie has been doing my hair for a very long time and never disappoints, nor does Taylor who has also done my hair. The salon is always clean, smells great and all of the girls are awesome!!!"