Visible Changes (in the Shops at LaCantera)

"Do not put deposit down or trust that the scheduled time you spoken to receptionist is the one they will follow through with. I’ve been a customer for about 10 years. I won’t be going back. My haircuts and coloring have been good. However, this last incident has made me loose trust in the company and the lack of customer service in how they treat their mishaps was extremely disappointing. I basically was told I was to blame for the mishap. I booked a 4 pm appointment for keratin treatment and root touch up following my last haircut appointment in person. I immediately put it into my phone calendar and notes. Requiring a 50$ deposit. I don’t know if they changed my appointment time to 12 without notifying me or approving that change to even see if that time was acceptable, or if they never put it into the schedule at the time they told me which was 4 pm. I never got a reminder notification or anything regarding my appointment . All I got was a voicemail the day of stating (I was late for my appointment that I was scheduled for 12 and that they would have to keep the deposit and take another 50$ deposit for another appointment to be made). In disbelief I called to report this mishap. I know for a fact I booked for late afternoon since I work nights, and I immediately put it into my schedule when I made the appointment for 4pm. I spoke with receptionist and manager Krista who continued to talk in circles and state company policy and that they have notes of notifying and the schedule states 12. This company does not care about their customers or if they make mishaps. You’re just another number."

"Haircut by Patty was awesome-I have super thick curly hair with some weird straight spots, and she did such a great job! I'm always confident going to Visible Changes. They have rigorous training, and you can select a stylist with a quantifiable experience level. Prices are not cheap, but you get what you pay for. The salon is clean, and the bathrooms are spotless. Lots of parking and very easy to get to."

"My stylist was amazing and I love my cut!! However, the front office staff didn't even acknowledge me until someone bumped their head towards to me to check in. They have always been incredibly rude which makes the whole experience really not great when all I was there to do was to get a hair cut. For the prices this salon charges, being a least sort of friendly should not be such a hard thing to accomplish. Not surprising that this salon isn't as full of life as it was in recent years."