Ruben's Hair Salon 955 Resler Drive, El Paso, TX 79912

"I asked for a Korean perm 4 times on the phone and they said they do Korean perms when I got there I asked them if the hair style they are doing on me is a Korean perm and they said they don’t do Korean perms. It smelled kinda bad too."

"I called to make an appointment one day before for a 3:15PM for color service, then I called back to speak to Paola to confirmed appointment and maybe I can send her a picture of my hair and to give her an idea what I would like to be done using an example picture from internet. Paola said “no that’s ok because she will later forget.” At 3PM I kept calling the salon phone# 5 times no answered, I wanted to let Paola know I will be running 10 minutes late. So, I got there 10 minutes late, Paola said in a very rude and aggressive manner and confrontational that my appointment was @ 3PM plus I was told the salon already closed. I told the rude unprofessional lady “that’s ok, I am not upset” so she can calmed down. Immediately walked out. I was treated very unprofessional by this lady Paola, however I am just so glad walked out. I don’t recommend this salon for hair service look for a professional positive environment and attitude."

"No appointment necessary when you call. You show up, wait for a specific stylist for the next 45 minutes and still people get their hair done before you because "they had an appointment". Great stylists, but with a customer base spanning 20+ years they need a lot more organization."

"Ricky is terrible and the dumb lady with the short hair is rude. He chopped off my hair, when i asked for layers, gave me a mullett, had to FIGHT for my money back. DO NOT GO HERE. This salon is trash and all the employees are incompetent especially the lady with the short gray hair."

"The stylists are very nice and do their job well. They will offer input if asked. They are very time efficient. There was no wait to go on or sit down for my cut. As of July 2022, they still require a mask to enter and be worn during the cut. Well worth the amount paid, which I consider on the lower end of haircuts."