Take 5 Oil Change

"Excellent experience at Take 5 Hutto! Jayden was quick, showed me my filters, and made recommendations for maintenance timelines. Ian, the manager popped by at the end to ensure a great visit. Very courteous folks! Thank you for the water while I waited!"

"Disappointing experience as I’ve used Take 5 in the past. I took my vehicle in for an oil change and the initial service was quick as usual and I went on my way. 5 minutes down the road on the highway I heard a loud scraping noise and when I pulled over I realized my skid plate had come loose on a corner and was scraping the ground. I brought it back to Take 5 who replaced one bolt, and when I left I checked the plate myself and there were multiple fasteners missing and the plate overall was extremely loose. I brought it back again and explained there were multiple fasteners missing and would appreciate them being replaced. They swore up and down they had replaced every bolt I came in with which I know for a fact isn’t possible because I change my oil myself when I don’t go to Take 5, and all of those connectors were there the last time I changed my oil. They didn’t budge so I left and took my vehicle to Honda to have the parts replaced. On the way there, the skid plate came loose again further reinforcing that it is impossible that their techs fully replaced all of the missing pieces. If my vehicle can’t make it 10 minutes down the road without the plate falling, how do they expect me to believe it’s been fine missing those connectors since my last oil change? I called Take 5 and asked to speak to a manager to lodge a complaint and got argued with again that there was simply no way their technician made a mistake despite the fact my vehicle can’t make it 10 minutes down the road without falling apart after I got it back from them. They finally gave my info to their manager and said he would get in touch with me, but based on the service I received today I doubt I’ll be hearing from anyone. Go anywhere else for an oil change unless you want your car falling apart."

"Employee tried to tell me that going down to a lower grade oil will damage my engine if I had already put the more expensive grade in before. That’s simply not true and a total myth. I only take my fleet truck here and would never take my personal truck. I would also advise anyone not to go there if they are trusting the guys doing the work. I double check the filter and oil level after I leave."

"The staff was incredibly professional. Fast, worked together and fully attentive to the vehicle. The serviceman who helped me out, Damian, amazed me at how great people can still be. Above and beyond work ethic, spoke with respect for himself and his responsible; Also, cared about my concerns. It's hard to find young people who do still care but it was very obvious that this guy is gonna be successful anywhere he goes. Please award this young dude!"