Beck & Masten Kia Service

"Not bad. Friendly people, good service, fast, nice waiting area, usual prices."

"WORST SERVICE EVER!!!! On 10/2/23 I made an online appt 10/14 for the oil pump recall and for the 7,500 mile maintenance service. At my appt told oil pump needs to be ordered and to come back. 10/17 Kelly calls and informs me that the part is in stock. I make an appt with her to drop it off 10/19 at 8 am. I inform her I will need a ride home and back and she says no problem an Uber or Lyft can be provided. 10/18 vehicle dropped off at 7:24 am. Kurt texts me that morning and says my car is ready but the oil pump needs to ordered & it will take 2 weeks to come in and my vehicle is safe to drive. Immediately I start calling the service center asking to speak to service. I call several times & no one calls me back even after stating I need the Uber/Lyft to pick me up. I get my own ride and arrive at 5. and Kelly says nothing has been done to my car. I ask for my keys and after 10 minutes of searching she finds them and says oil change and rotation were done but not oil pump recall. She says I can leave car overnight or come back next day for work. I cant as I need to get child to/from school. Not confident that service was completed, I reluctantly pay for oil change and rotation and ask for manager name and number. Immediately upon leaving I notice my radio isnt working. The next day I call and leave messages for Scott and no one returns my call. I call the service director, Matthew Hawn, listed on the invoice. No response. I leave for a funeral in GA and on the drive back my service due indicator comes in the dash, which should not come on if they completed the oil change and service that I paid for. Since my original appt I have called Beck & Masten Kia multiple times, leaving several messages for any manager to return my call and nothing. I even filed two complaints with their answering service. No response. Now I have no working radio, a service light on, and a recall that still needs to be done on my 2023 Seltos. I am filing complaints with BBB, Consumer Affairs, and whoever may be able to help."

"It has been the worst experience to interact with the Customer Service Center and the actual dealership service department. They rather speak at you than to you! Beyond that, they are completely unhelpful and fail to furnish accurate information. At 12:15 PM, despite my request for assistance at 7:00 AM, I have yet to receive a return call for a car that I informed them was inoperable and I was trying to have towed to them to fix. I would not recommend this location."

"I couldn't believe how dim-witted these service advisers and mechanics are these days. They are just giving jobs to anyone nowadays. You have unprofessional and uncaring management along with handicapped mechanics that can’t seem to get up their A%# and work properly. These mechanics are far from intelligent.. and everyone in service looks like they hate working there I don’t blame them. Being unqualified and incompetent to do a very easy job must be a lot for these poor lower IQ people. I hope management stops hiring these Craigslist people and I hope they read these reviews cause I’ve completely lost faith in humanity after walking in for a simple service request. Bunch of clowns working there don’t waste your time here."

"I went a few weeks ago to go get my state inspection and my car had a recall for a system upgrade I get there it’s like 2 o’clock. The guy was like OK we’ll pull it back and we’ll get working on everything. They pull my car back like at 2:10 and I’m sitting there for an hour and a half no update no nothing I go check on it and figure out what’s going on why it’s taking so long. The guy tells me oh he’s at lunch and he won’t be back for a while so you can’t have anyone else do my state inspection in the upgrade so I asked him was anything done at all he was like no I was like I got to go give me my car and I will not be back every time I’ve gone to Kia in Tomball no matter if I have an appointment or not and they’re waiting for hours for the simplest things there too freaking expensive compared to anyone else when it comes to maintenance work anything I recommend not taking your car there for service. You are better off, taking it to a Jiffy Lube or anywhere else. If I could give them zero stars, I would"