Nova Dental Care 7758 West Tidwell Road, Houston, TX 77040

"I'll start by saying that my entire family have been patients of Dr. Ken at Nova Dental for more than 14 years. Dr Ken is the best dentist I have ever had the pleasure to be a patient of and I cannot recommend them enough. From the beginning to the end the communication and care provided by Nova Dental are the best. The doctor and the staff allow you to be involved and informed with your care and they take the time to know and listen to the patient's needs. I cannot express how impressed I am with the level of their professionalism. I always recommend their services to family and friends."

"Dr Ken and his team are the most equipped, qualified, caring and kind dental team I've ever had the chance to meet. The care I've received in the last year has been exceptionally agreeable, patient and professional. I'm 79 years old and from the moment I arrived at the office, both the staff and the doctor treated me with great attention and care. For spanish speaking customers all the staff is bilingual. Many thanks to all the staff, front desk, dental assistants and doctors - You're the best!!!"

"As a long-time patron of Nova Dental, spanning nearly two decades, my recent experience during my son's appointment left me deeply disheartened. Despite my enduring loyalty to this practice since my eldest was an infant, the recent turnover in staff seems to have significantly compromised the quality of service. Today's appointment, which was scheduled months in advance, turned into a disconcerting ordeal due to a glaring administrative oversight. Upon arrival, I dutifully informed the receptionist of my 11:00 am appointment, only to be met with confusion regarding my son's insurance status. Despite my insistence that my son has never been affiliated with Aetna insurance, the receptionist persisted in her claim, even going so far as to produce a printout of purported insurance details. What transpired next was not only frustrating but also concerning from a privacy standpoint. The receptionist, in her misguided attempt to rectify the situation, unwittingly exposed another patient's confidential information by presenting me with their insurance documentation. This blatant violation of HIPAA regulations is wholly unacceptable and reflects a severe lapse in professionalism and discretion. As someone employed in the healthcare industry myself, I understand the importance of thorough patient verification procedures. Basic checks, such as confirming the patient's date of birth and name, should be routine protocol during check-in to prevent such egregious errors. Alternatively, verifying address or phone number could have served as viable alternatives to confirming identity without compromising patient confidentiality. Moreover, the receptionist's insistence on the validity of her claims, despite my unwavering assertion to the contrary, was not only embarrassing but also indicative of a systemic issue within Nova Dental's administrative framework. This lack of accountability and receptiveness to patient concerns is deeply concerning and tarnishes the reputation of an otherwise reputable establishment. In conclusion, while my history with Nova Dental has been largely positive, my recent encounter underscores a pressing need for improved staff training and adherence to privacy protocols. It is my sincere hope that management takes swift and decisive action to address these issues, ensuring that future visits uphold the standard of excellence that I have come to expect from Nova Dental over the years. Furthermore, I am editing my review to commend the swift response of Manager Theresa to my initial complaint. Following the incident, Theresa promptly reached out to address my concerns, demonstrating a commendable commitment to customer satisfaction. Throughout our conversation, she displayed genuine empathy and understanding, repeatedly apologizing for the inconvenience and distress caused by the mishap. Her attentive listening and proactive approach to resolution are a testament to her exceptional professionalism and dedication to ensuring the highest standard of care at Nova Dental. Theresa's intervention has undoubtedly restored a measure of faith in the practice, and her exemplary handling of the situation deserves commendation."

"My children have been coming here since they were around 7 years old, and they are adults now. It has always been a pleasure coming here. They make the patients feel comfortable and go above & beyond for them. Also, the office manager Teresa is absolutely amazing.....she has been there since the beginning and always goes above and beyond in any way that she can. I truly appreciate her, her assistance, and her patience. If we don't understand something, she explains and is always so pleasant & helps us to feel comfortable with whatever decision we have to make."

"Everything about this dentist is amazing. The staff is friendly and everyone is so welcoming. Scheduling is so easy as well. I do want to make a shout out to Melissa for always going out of her way. She rocks!"