Monarch Dental & Orthodontics

"Went to this office because I broke a tooth. They proceeded to do x-rays. When I was done, I asked what my copay was and was told my insurance covers x-rays. Received a bill for x-rays. Was told by my provider that they don't cover the x-ray that was done. Why would you do x-rays that are not covered without informing me and give me the option to have it done. Instead you'll did this to charge me. I called to the office and spoke with the office manager and was told they can adjust it since it was x-rays and they do those the third of the month. I just received another bill for those x-rays. Called to the office and was told that I should know what my insurance covers, so pretty much saying it is my fault. How do I know what you'll are going to do.The office manager is in a meeting and will call me. No supervisor or corporate number to call. Poor communication and customer service."

"Monarch did a wonderful job on my daughter’s braces. Everyone was very swimwear and professional. The Doctor was one of the nicest Doctors I’ve met. He was so understanding and sweet to my daughter. I was really pleased with our entire experience."

"Had a great first experience with Dr Garza and the staff here. My insurance was trying to deny coverage even though it is in-network, but this office helped me make sure everything was sorted before doing any services. Dr Garza was very calm and nice. I think they are good people and it is a safe place to get work done. Just plan for 2-3 hours out of your day and you’ll be set."

"The staff and dentist are very kind and professional. Made me feel safe and comfortable during the whole process of things and I strongly recommend them! Thank you Monarch Dental for making me comfortable stepping into a dentist office! Merry Christmas"

"This location is going downhill. About a year ago they had a data breach and thieves stole mine and others sensitive information. Then, they've had to reschedule my last two cleaning appointments. Today I had a 1pm appt and they called me to say if I didn't move to 3pm today I'd need to reschedule. Their reasoning was they had a new hygienist who had a 3-hour gap in her schedule and wanted to move people around! Seriously???!!! Bye-bye."