Payne Dentistry

"Doctor Susannah Payne is amazing! I came to her with my concerns and felt heard and understood. I hardly had a genuine smile because my gums showed a lot and I felt self conscious about it all and I was finally ready for a change. She came to me with a treatment plan for crown lengthening and the post op was a breeze with the detailed instructions she sent me home with. I highly recommend Payne Dentistry!"

"Dr. Payne listens to her patients and is very caring… her staff is very helpful and good at what they do…"

"I recently had an experience at this dental office that left me feeling quite disappointed. One of the major issues I encountered was the lack of communication and responsiveness regarding my insurance coverage. Despite reaching out to inquire about whether my insurance would be accepted at their office, I never received a response. This left me uncertain and frustrated about what my financial responsibilities would be. To my surprise, after the cleaning appointment, I was shocked to find a substantial charge of $400 on my bill. This unexpected expense caught me off guard, as I had not been informed about any additional costs beforehand. It's disheartening when a dental office prioritizes financial matters over transparent communication and patient satisfaction. During the cleaning procedure, I also took the opportunity to discuss the possibility of getting a retainer. Unfortunately, my request seemed to fall on deaf ears as I received no response or follow-up regarding the matter. It's disappointing when a dental practice neglects to address patient concerns and fails to fulfill their promises. It is evident that the primary focus of this dental office appears to be centered on monetary matters rather than providing comprehensive care and attentive customer service. As a patient, it is crucial to feel valued, heard, and well-informed about the treatments and financial implications involved. Overall, my experience at this dental office left much to be desired. I hope they take these concerns into consideration and strive to improve their communication, responsiveness, and patient-centered approach in the future."

"Highly recommend this office. Had some failed dental work done that left me super uncomfortable. There is no way to elaborate how imperative quality dental work plays part. The discomfort of even the most minor discrepancy when it comes to our teeth is unimaginable. Very grateful that Dr Payne didn’t hesitate to come to the rescue and fix the issues for me. He was super kind, patient and understanding of my issue. He worked very carefully while explaining the procedure. I felt very comfortable and reassured I was in the right hands throughout the whole experience. It’s amazing how much of a difference an experience can be defined at the hands of someone knowledgeable and wearing pride in their work. That comes of rarity in the world today. Thank you so much for everything Payne Dentistry."

"The irony of Dr. Payne's name is too evident in the way he cares and performs his procedures. I have not felt pain once since i left his office and my visits are never too long. He is very efficient and a master at his craft. I recommend him to anyone that has unbearable nerve pain in their gums and underneath their molars. He will explain everything he is doing for you in a way you can understand and his whole staff is amazing. You feel so warmly welcomed by the front desk ladies, his dental assistants are very nice and do their best to keep you feeling comfortable."