Allstate Transmissions & Auto Repair 1605 North Hampton Road, DeSoto, TX 75115

"I dropped my vehicle off for a diagnostic and let them know it was not going in reverse. Every other gear worked fine. I asked them questions regarding a new transmission. They said they would diagnose and let me know. I received a phone call back a couple of days later, notifying me the cooling lines and my fuel pump needed to be replaced. NOT the transmission. I signed off on the $1,500+ that it would take to repair it. They had my car for two weeks, during this two weeks - several parts arrived "damaged" and had to be reordered. After multiple phone calls -- they finally got back to me (after being told several times, "I'll call you back in 15 minutes" and never hearing from them). They notify me that they replaced both parts, but the vehicle "wasn't going in reverse" which was the entire reason I dropped if off to them to begin with! They then let me know that the transmission needed to be rebuilt and it would cost me a total of $8,600 dollars along with the work they had already done Even though they assured me that it was NOT the transmission. I declined, paid them the $1,500 dollars and left with my vehicle still not able to go in reverse. They could have told me it was going to be $8,600 dollars from the the beginning and I would have declined all work, but instead, they led me to believe it was only $1,500 dollars so they could at least get that much out of me. I firmly believe that they knew my transmission was messed up. The guy on the phone even said "is there anything I can do to convince you?" after I told him I would not be paying for the transmission. This company needs to work on their communication and transparency at minimum. I will not be back here or referring anyone here, as I was referred and obviously not taken care of."

"Now going to be taking my truck back for the third time after having them rebuild my transmission. Had the truck back an hour the first time, ran into the exact same issue. They claimed it was a transmission the first time, then overdrive switch, now here I am again broke down on the side of the road. First time I’ve driven the truck since they had my truck the second time now dealing with the exact same problem. 6k for a transmission rebuild. Seems to me like they did absolutely nothing. Not happy at all with the staff, or the work they do. I’d strongly suggest trying another shop. Over drive light flashing with there service tag still on the dash."

"If I could give them 0 stars I really would. I had a horrible experience with these people. First of all they tried to overcharge me on parts that didn't need to be fixed. Of course I declined the service. Then they gave me my keys and my truck wasn't ready to drive. When I drove off my oil pressure gauge went all the way up to full pressure which concerned me and made me turn around to get things checked out. That's when I found out nothing was put back in place. Multiple sensors were unplugged, my air intake wasn't put back and my coolant reservoir wasn't bolted back in place. Even made my check engine light come on. My truck legit hasn’t driven the same since. This was my first time there and I will never ever go back or recommend anyone going there."

"Excellent all around! Polite, helpful and genuinely caring, as well as exceptional service and financing. My husband, John Beck, and I have been doing business with them for sometimes now, and we have always been impressed with the way they do business. OG worked tirelessly to get us going. We sure do appreciate him, along with all the staff. THANK YOU! We are lifelong customers!"

"I have some work done last year and the people there are unbelievable there. So nice and very professional. When they give you a estimate you don't have that feeling you being ripped off. And you all know that feeling. I will be back again and again. John B."