Christian Brothers Automotive Cedar Hill

"I had an issue with my Toyota CHR XLEs battery after a recent temperature drop that caused me concern. I was able to call ahead, walk in and receive service immediately. The team was hospitable by offering hot coffee or a cold water and apologized for currant renovations. Side note: the soon to be waiting area looks stellar already! My service technician is a trusted advisor with decades of knowledge in his field of expertise. I felt safe (as a woman), and in good hands. I went ahead in getting a new battery (they had expedited, oil change and the peace of mind that I was in good hands. All in under an hour!!! HIGHLY RECCOMEND for anyone traveling the #EllisCounty area. Thank you so very much!!"

"The week of the 20th of October 23 I took my car in to get an oil change. I went straight home and stayed home for about 3 days so my car sat. My car was now leaking oil. Oil was in my garage and it was a Saturday. While I’m driving I smell a strong burning oil scent. CB was closed on Saturday so I paid a repair shop to raise my car so I could look under my car. Oil from the front to the back of my car. I parked my car at CB lot and waited for them to open Monday. Now mind you when I brought my car in I had no oil leak nor any smell of oil. CB didn’t see or report anything regarding oil leak when they changed the oil. They keep my car a few hours clean the oil up and tell me it’s good. Three weeks later my car is still leaking oil and smelling. I go back they tell me it’s the gasket. Well on BMW’s when you over fill the oil you can cause gasket damage. Now they want me to pay them 1k to repair my car. I will never do business with them again. Christian Brothers aren’t being Christ like. I was told they are not going to repair my car. I told them I would pay for the part but not the labor because the problem started with them working on my car. My car is 11 years old with only 141k miles. Car was serviced with the dealer for 10 years .DO NOT GO THERE! BEWARE! In Response to their reply: Christian Brothers. Why are you all lying. I recorded the conversation I had with you in November. I have just called BMW. I am waiting for my service rep Norma to send me a email of my vehicle records. On July 20, 2020 at 91,000 miles my car was repaired by BMW of Dallas. And as for the dealership telling me they required that so called gasket in April of 2022 they have no record. I will post that on your website to."

"On 10/02/2023 I went in to see what was going on with my car. I used CB before and was happy. But I am not pleased that they tried to take advantage of me this go around. They took what I said I was hearing in regards to my car and said I needed a transmission. At a whopping $8K. So anytime you’re especially dealing with $$ amounts like this SECOND OPINIONS are a MUST. (Ladies) bc they try us. Long story short while test driving at the other dealership, mechanic noticed right away what was wrong, which CB did not do with me. They found it was my wheel bearings. Everything on my car is original parts with almost 200k mileage. Needless to say I was VERY DISSATISFIED with Christian Brothers who I used to get my A/C repaired back in June. Now I’m wondering if they did more than they needed to do. Men don’t do women like this. We are not stupid but our younger ladies may not do the 2nd opinions. Be fair please!! You get what you pay for bc the other dealership is where I’ve always gone. They changed management and the prices are a lil higher but they did not try to take advantage of me. I do not need a TRANSMISSION. WOW, I was soooo happy bc I could not afford that at this time."

"I have been to CB multiple times, and I always receive superior and friendly service from them. Today, I went in to ask about what I thought would be a major issue. The staff person (I’m sorry, I didn’t get his name), asked me questions to make sure he understood what was going on. He said they didn’t have any appointments available today, but scheduled me an appointment for next week. He then said he’d take a look at my battery just to make sure it wasn’t something as simple as a loose connection. Turned out that’s all it was. He took the time to make sure my car was safe for the road. He seemed genuinely concerned about making sure I was ok driving around. It really made my day and I appreciate him and the staff who tightened my battery. Thank you CB!!"

"One of the cleanest shops I have ever been to! The Owner is extremely nice. Even the other mechanics were nice. Can't tell how many automotive shops I have been to that They had attitudes and were rude. They did my oil change very quickly and had me on my way in about 30 mins. Waiting room was nice and the bathrooms were spic & span! Cold water for you to enjoy! This is my new favorite shop! Kind of pricy but worth it!"