Robert A. Whitmore D.D.S.

"If you’re looking for an outstanding, upright dental office, keep looking. Dental offices are always looking for ways to make extra money and upsell I swear. I went in for the first time for my cleaning. Confirmed with the front office before my visit that I’m eligible for my service and that everything would be covered. Get to appointment day and I’m transparent about my dental history to my hygienist and the dentist and then went home with no out of pocket costs. The issue came a few months later when they mailed me a bill for X-rays because it wasn’t covered by insurance. First of all, I’ve worked with health insurance before and you’re able to see patient’s eligibility before their visit and let them know what service is going to be covered and what’s not. If they had told me to begin with that X-rays weren’t covered before my visit, when I got to the office, when I sat down in the chair, etc I wouldn’t have been as livid and simply reschedule. Instead they didn’t and just play pretend that they didn’t know I wasn’t eligible for X-rays. What kind of transparency is that for a doctor’s office? And then in dealing w this issue I’ve had to call them multiple times because they kept needing to escalate the problem to a person that’s higher in the chain of command and promising to give me a call back and failing to do so EVERY time. They’re only opened on weekdays so I’m having to track them down during my work hours, which is absolutely ridiculous. I get it the office is busy, but failing to return a phone call on an ongoing problem WEEKS later is terrible patient relationship management practices. If you’ve been looking for an honest dental practice and willing to drive far for it, I highly recommend Couture Dentistry. I’ve went there recently and the doctor was incredibly honest and transparent up front about pricing since I now have trust issues from this place. I got the bill 10/27 and I’m still dealing with this issue to date. Such a shame because the dentist seems like a nice guy but the way this office operates, specifically front desk and the billing team is going to cost him in patient retention."

"I have come here for years and Dr. Whitmore is wonderful! All of the dental technicians are great. The reason why I'm giving 2 stars is because of Meredith, one of the receptionists. Every time I get her she is rude to me for no reason, she is also rude to my family who has come here. When you say thank you, she mumbles "uhuh" then hangs up. Terrible customer service unfortunately, makes me not want to call to schedule. She has been there for a long time and I don't know how."

"I wish I had found this place a long time ago. Dr. Whitmore is great but what really makes this dentist office awesome is the staff. They are polite and helpful, and my dental hygienist Andrea was fantastic. She periodically checked in and ensured that I was completely comfortable the entire procedure. Her kindness and attention was really appreciated."

"Dr. Whitmore is an amazing Dr. He has seen me and my family for year now. He is gentle and makes you feel comfortable. He is like family. His staff is wonderful! ❤️ and I highly recommend him to anyone! Thank you Dr. Whitmore and staff for everything you do! ❤️"

"My husband and I are new patients with Dr. Whitmore, and are VERY pleased with Dr. Whitmore, the staff, the services we have received, and the facility. We are both impressed that the front office staff knew who we were when we walked in, although we were new patients. The office is state-of-the-art, very nicely decorated, and comfortable. Dr. Whitmore is a very warm, friendly, personable, and caring practitioner. He made it a point to get acquainted with me and my husband, and we liked that he took an interest in us, in addition to just the clinical aspects of our visit. We very highly recommend Dr. Robert Whitmore and his staff for your dental care!"