Capital Towing LLC

"Worst towing company. They take advantage of you and your business. Charged us 30k to move two wrecked units claiming a whole bunch of pick up and cleaning fees. What makes it worse is that they stole equipment and chemical hoses out of my trailer. Clearly on the pictures at the moment of picking up the wrecked truck and trailer the hoses were there, but they never released the pictures when they dropped the units. Claiming the hoses where there and the whole equipment was there when they dropped if off at the mechanic. I got the evidence from the mechanic of the missing equipment at the drop off, yet Capital Towing kept ignoring the emails, the calls and claimed they did not have our equipment. Finally, they insulted us and treated to call the police which we would have loved that. because they are bullies and abusive company. Everyone that works there. Drivers, receptionist and managers who never bother to call back."

"I am very unpleased with the service I had today. I needed to have my car moved bcs it isn’t drivable at the moment and my husband who speaks both Spanish and English asked the Spanish speaking driver in Spanish if he could turn our vehicle around so that is facing the right way and he did not do that he just reversed it and parked it and we didn’t want to make it a big deal so we just let him finish the job but then afterwards a cop came to examine it and said it was facing against traffic and that it needs to be turned around the right way so I called the towing company and spoke to the manager who was not helpful at all and was telling me I would have to pay another full charge to have them come out here! It hasn’t even been an hour since he left she was honestly kind of rude and not empathetic with me since it was her driver who didn’t do what we asked. I’m just disappointed in how this whole situation was handled and believe it could’ve been handled better, not even a discount or an apology was offered and when I said I would include all this in my review she said she looks forward to seeing my review as if she doesn’t even care. Customer service is a huge deal in any customer based industry so I definitely feel like I was not valued as a customer and I wasn’t even the one in the wrong. I would definitely recommend going with another company who actually takes customer service seriously bcs without us, their customers they would not be in business."

"Drivers don’t speak English. If you don’t speak Spanish, you better go somewhere else So they abandoned the service call without contacting me. I was using them through Texas Farm Bureau Roadside Services. They said my review was racially motivated. I live in the United States and not in Mexico. I pay for services in the USA NOT Mexico. It has nothing to do with race."

"I called Capital Towing after breaking down at the McAllen airport picking up a family member. They were amazing!! The driver was very knowledgeable, and considerate of the situation. He got to me fast, loaded up my car, and then got me to my house quickly. The price was very affordable and the phone staff was super helpful in coordinating the tow. I even used them the next day to tow me to the dealership to get my car worked on. I would absolutely recommend to anyone who needs a tow to call Capital!"

"Capital Towing provided such great towing services when I was in need! All the staff I worked with were extremely professional and nice, they definitely eased my stress with such a quick and efficient process from start to finish! I would highly recommend!"