David's Bridal Louisville KY

"Came here in a rush to find a dress with less than a week until my elopement. I made an appointment for a Saturday and was seen on time. I was given lots of dresses to try on, and everyone was really nice and helpful. In fact, the lady who helped me at the check in counter, recommended a dress for me, and once we found the last one in the store, it ended up being the one I bought. I am super excited and look forward to coming back to buy my second dress for our destination wedding!"

"I visited the store today and was immediately greeted at the front door by an associate, Jessica. She was very friendly and let me know that Renee would be helping me. Renee offered her ideas and looks and listened to me and my ideas. She helped me pick out dresses and has a spectacular eye! Renee helped me find my perfect dress for me and my special day! I appreciate the help and patience and guidance to say and above all the customer service was amazing! I highly recommend David’s Bridal and especially Renee as your dress consultant! She is the best! Thank you again and I can’t wait to try in my dress when it comes in!"

"I had an amazing experience picking out my dress. I’m not much of a person to dress up and such so I was nervous going in but Tiffany did an amazing job making me feel comfortable and helping me find what I want!"

"Tried on dresses last wk. They did not have a dress I seen on their website. They told me I could order it, but it would take a month. I said I didn’t want to wait a month. I’d rather go somewhere else. All of a sudden they could have the dress within 7 days. I had to pay the full amount of the dress which was close to $1000.00 in order to try it on. Well today is day 6. They just called me, saying that the dress is damaged. And they don’t have any more. I don’t understand how they didn’t realize it was damaged 6 days ago. They literally waited till the day before I’m supposed to pick it up to call me. I said that’s fine, just return my money. They said I needed to drive to the store and they would issue it. I live in IN. The store is in KY. I said I do not want to make the drive and would just like it put back on my card. Which is how I paid. The lady talked to her manager and then said she’d have to talk to the regional manager. I will never walk back in that store. It was dirty looking, carpet was old. The dresses looked like they had been tried on a million times. And the manager was pushy. The day I ordered the dress I asked about a refund, if I didn’t love it. She said I’ll be happy to exchange it. I’m like no, a cash refund. She said I’d have 7 days. Then she tried to get me to pay for on a dress bag (that said David’s Bridal on it). I told her I didn’t want the bag. Just incase I didn’t love the dress. She said well you can use it for a different dress. Like.. what?? Why would I want to buy a David’s Bridal bag for a dress from another store? If you are looking for luxury or an experience, this is NOT the place. I’ve bn to 3 bridal stores this was by far the worst. Spend more and get your YES moment! Still hadn’t heard from regional manager today. So I drove to here to get my money. There was a lady named Rachel and she was great! Very nice and issued my refund with no problem. She was the only person working. Trying to help customers with dresses, answer the phone and check people out. Honestly felt bad that she was left to run a store on her own. No wonder you don’t get a good bridal experience. There’s not even enough ppl to run the store. Management needs to get it together."

"Jennifer was amazing and so helpful and mindful of everyone with me and everyone around me. I wish all employees everywhere were like her. Honestly, she fit in like family, made it much more comfy! Jessica was also very attentive, she helped when we walked in, very friendly."