Wall Street Automotive

"Charged way too much for a job they didn't do and lied about. I waited over two weeks for a repair that I ended up having to do myself."

"I would give no stars if possible . We dropped our truck off over a year ago and don’t live in midland . It was ran through some water by no means enough to do the damage supposedly that it had . They seemed confident in the first diagnosis then after replacing a motor they kept guessing t different parts until a year later our insurance decided to total the truck . We dealt with David who was rude on more than one occasion and after the truck was totaled was supposed to mail out belongings and after two months we didn’t receive anything we called again and just now gonna mail things out . The company as a whole treated us in a very unprofessional manner . Truly should value customer service more . I will never refer anyone here !!"

"I took my vehicle in for 4 different issues. Gave them a part for the a/c they needed and told them what was wrong with the vehicle. Only 2 minor issues were repaired (but molding not reinstalled) the electrical is still giving me issues, the air conditioner is completely out (they didn't even attempt the blower resistor I gave them) and the very loud right passenger side noise (they said they couldn't hear) is a missing bolt from the engine block.... still missing. I was out$2200 on repairs, they had my vehicle for 5 or 6 weeks and I had to pay for a rental out of pocket another $2300. I will not use them nor recommend them again. I'm unsure if the mechanics are incapable, lazy or just too busy but it has been extremely costly for me. I had to install the resistor myself and found that not only had they help held shut my access panel with A SUNFLOWER SEED, they had also burned a cigarette hole in my upholstery! I do not smoke!"

"COMMUNICATION WAS AWFUL AND THEY DID WORK THAT WAS NEVER APPROVED! Dropped my car off on March 13th for them to diagnose why my ABS light was on and also to reprogram the airbag as my husband made a mistake when he was diagnosing the vehicle himself. Was originally told it would take a couple days for them to get to my van and they reassured me they wouldn’t do any work without our permission. It took a little over two weeks for them to diagnose the problem. When they talked to my husband they only talked about fixing the airbag module and didn’t even mention my ABS. We were quoted “$1400.00 out the door including tax.” Since it was already over 1k to fix one problem my husband didn’t even bring up the ABS and verbally approved the work which was a HUGE mistake. For the next 3 weeks both my husband and I were lied to every time we called trying to get updates. They kept saying they were waiting on shipping, but wouldn’t give any more details. I started getting really worried after they had my car for a month and that’s when I realized our mistake…we had nothing in writing so they could do whatever they wanted and charge whatever they wanted and there would be nothing we could do about it. I personally went into the shop to get some answers and pull my van. I no longer trusted them. I was told I couldn’t get my van because they had pulled the airbag module and mailed it off to be rebuilt. Which is funny seeing since just that morning they told my husband the new airbag module was “in Dallas” and “would be here soon”. They still NEVER mentioned anything about the ABS. I also asked for a written estimate and was told if we didn’t receive it by email that day (April 13th) we would definitely get it the next day. My husband called every day after trying to get the written estimate and was told nothing but excuses and kept being put off. The following Wednesday my husband called multiple times that morning and then magically our van was finished (even though they had just told him a few hours earlier it would be a few more days) and they sent us the receipt of the completed work which was $600 more than we were quoted because not only did they replace the airbag module, but they also replaced the ABS module. We were never given the written estimate even though we asked every day for almost a week. They also charged us over $800 for a couple hours worth of labor. At that point we had no choice but to either pay the $2,000.00 or lose my van. Needless to say I am extremely disappointed with Wall Street Automotive and we will NEVER use them again nor will we EVER recommend them to anyone. I will be reporting to BBB."

"Top notch repair shop. Fair, efficient and effective. In 1998, fresh out of college and brand new to town, they helped me get a refurb transmission into my Ranger that was acting up. Today, in 2022, after 24 years I was back again. They diagnosed and repaired a broken shift cable in my Chev half ton. Same great service and fair pricing! Definitely recommend Wall Street Automotive!"