lululemon,

7900 Shelbyville Rd Unit C01, Louisville, KY 40222, United States

"They are always so great in here and offer the best customer service. Never had a bad experience!"

"Worst staff ever!! Went in for a return and they kept me there with my 2 year old for nearly an hour saying they will return it for and then in the end they said they can’t do it.I also missed my child clinic appointment due to them and they didn’t care. I had to ring the clinic twice to tell them to reschedule. They were helping other customers in front of me while they were serving me. Very rude staff working there. I love the store it’s just they need to change there staff."

"Nice quality sportswear clothing and accessories. My wife purchased a large belt bag from here that she loves. It’s a bit on the higher price end but the quality is there. Store is clean and employees were helpful."

"The last couple of times I’ve been in, I’ve felt pressured and rushed. I simply said I was looking around but thanks (I was looking at several things and preferred no assistance). Every time I looked at something, the same person asked if I wanted a fitting room, in which I ended up saying not yet SEVERAL TIMES. Once I asked for a fitting room, I felt so rushed to try on things. The lady who gave me my room called my name out every 30 seconds like I was a kid on a toilet learning to potty train, asking if everything was okay. I think in a matter of 5 min she called my name at least 5 times. Maybe some people like this level of attention, but some of us simply want to shop in peace and don’t need a rep rushing us to make a purchase/choice. These are $100+ leggings and the return experience is horrible, so yea, I want to take my time making the right choice. Please teach your reps to leave people alone when they ask… I felt so pressured, I probably won’t be back."

"I am a new customer to lululemon and I’ve made two very large purchases as the Oxmoor Mall. One pair of pants needed to be altered so they said they would ship them since I live two hours away. The person imputing the order added my email wrong and the cashier didn’t want to change it and said it would be fine since they ship them to my house. I was supposed to receive them on a week and it’s been 3 weeks so I called customer service and they said I had to call the store directly. I’ve called the store at least 10 times and left voicemails and emailed and I can’t get a person. I don’t see how it’s possible that a store that sells high end, very pricy clothing does not provide any customer service. They already lost a customer."