Gene Messer Ford Amarillo Service Center

"Called Messer service about brakes on F250. Took and left for estimate and then authorized repair on 2 22 2024. Called and was told in progress. Called several times to see if ready, left message, no reply. 2 24 2024, Called and no response from service. Drove to Messer and was ready. Service rep asked name, retrieved key laid on counter ran copy of invoice, I paid with debit card. Asked if he knew where truck was. No offer to bring up. Told rep Messer did good work but no Service as see our vehicle and others brought to customers when had car serviced. He said out on first or second row of vehicles. Was not, used alarm and found on far end of far row. No response from rep."

"We'll see how this week goes. I know everyone's doing their best but it's just a mess everywhere. Delays."

"Customer service was great. Took it in because it was losing power/wasn't want to shift like it should. Got it back. Drove it for 2 weeks, seemed better. Getting it towed in now. A miracle just drove out of palo duro before it quit shifting into gear."

"We dropped off our vehicle for an oil change. We knew it would take about 2 hours. The shuttle took us to Cavender's and hopefully they are on their way to pick us up! What a nice service to offer customers, especially since we are not locals!"

"The customer service I received from Antonio at Gene Messer Ford was phenomenal, the best experience I've ever had buying a car. I'll be back for our next vehicle for sure. Thank you all!"