Firehouse Subs Hurstbourne Parkway 215 South Hurstbourne Parkway, Louisville, KY 40222

"Parking here can be limited during lunch hours, but the sandwiches are on par if not better than other "quick" sandwich shops in the area."

"I was supposed to be contacted by a local representative of the franchise to rectify an issue and no one has contacted me. Not only is it impossible to get ahold of someone, but they also dont care about your experience or the customer service one receives after a mishap. I used to love firehouse. They’re incredibly difficult to get ahold of for customer issues and often refer you back to the location that did you wrong. Makes you wonder why they hide behind emails and dont even bother providing a calling option. I will never go to this establishment again. I absolutely loath their ineptitude and lack of customer service."

"The sandwhiches here are usually on the wet side and in maybe 20 mins the bread will be soft mush but today I’ve had it, my sandwhich was like a wet sponge. I dont understand why their sandwhiches are so wet and how they make it that wet. It’s literally water wet not sauce. Do they just have the ingredients floating in water the lettuce floating in water, grab some floating tomatoes, then grab the meat out a bucket of water that it’s floating in and then dump an entire bottle of mayo n the bread then slap it all on and then pour water up and down the sandwich one last time before closing it and wrapping it. Your hands will be wet immediately so better bring a stack of napkins. I have had drier sandwhiches that I have dunked in soup."

"First time visiting this chain. Fast service but staff could be friendlier. Unsweet tea almost out on self-service kiosk. Food arrived warm and tasty. Would definitely give it another try!"

"I was craving a healthy,hearty salad and that's exactly what I got. I like seeing the calories on the menu. I took most of it home because it is was so big and I couldn't eat it all."