Soma

"The ONLY underwear & pajamas that I will wear! So comfortable and flattering! Love the “sticky” undies that never move or make you uncomfortable! Never move while working out! Legit the vanishing tummy undies take away the need for shapewear. Nice, thick and breathable material! Love Soma!!"

"I have been buying from here for years. Unfortunately I won’t be going back. I made a purchase and needed to do an even exchange, with a receipt and within return policy. The associates told me time and time again that the system is down. I even pleaded with them to just let me exchange and process the exchange in their system when it’s not down. Three weeks later the system is still down. I contact customer service they send me the items I want (charge me) and a printable label. I have no access to a printer so I try to return the original purchase again in store, a month later now. The system is still l down. I contact customer service again and they suggest I go back to the store, again. They say that they could’ve called customer service to process the return. So all this time and has wasted the team could have helped me initially? Now I’m out even more money because I still have not been able to do a return and have two purchases. Issue 1: no company should have system issues for a month straight. Issue 2: if there is a system outage the team should’ve been trained on how to properly assist their clients"

"India helped me at the store today and was beyond helpful, kind, personable, knowledgeable, and complimentary. She made me feel 100% comfortable and made the best recommendations. She should be promoted and placed in charge of customer experience for Soma associates because she was wonderful. I will a absolutely be back again. :)"

"I absolutely recommend the Louisville Soma! The service you get there is phenomenal. I was fitted and the process was quick & simple...the person helping me was very knowledgeable without being pushy. I recently had to return an under garment, that broke down within a month of purchase and the staff gave me no gruff, just exchanged it quickly & efficiently."

"Ashley was awesome! She helped me get measured and showed me many different options, explained the different types of bras they had available and took the time to go into details about the ones I was interested in. She came back to check on me to see how things were going and I appreciated that. I cannot recall the other lady but she was great at well. This was my first time at this location and I was very satisfied how the bras looked, the different styles, options and how awesome the customer service was !!"