McDonald's 2961 Breckenridge Lane, Louisville, KY 40220

"The drive thru workers are always extremely friendly to me at this location. Much much better than the nearby Dutchman’s location. The remodeled dining room is very nice, although my only complaint would be the lack of self-serve drink machine. But I usually do drive thru and the workers are so great every single time, which motivated me to write this review."

"Very glad they are open late. I really had a taste for a chocolate milk shake. Unfortunately, their shake was more like a vanilla shake with a tiny bit of chocolate syrup and not well mixed. I came home and made, from scratch, a chocolate syrup from cocoa and milk with a pinch of salt and sugar then warmed it up and poured it into the vanilla/chocolate shake I purchased. It was delicious. So, I just wished they had taken the time to make a chocolate shake. Not too sure if I'll order one again from McD's."

"I don’t know what it is with this McDonald’s and their pies but every time I order delivery or DoorDash and I get any type of pie they never included or bring it or pack it and then when I go in and say that it wasn’t the correct amount and show them a receipt they say it’s wrong. So I don’t know if they have a grudge against pies or why I can’t get my pie even though I paid for it but I just ordered another delivery and there was no pies in it and last time I ordered like six pies and I ordered a two pack, which in a two pack, it comes with two which is why it’s called a two pack. They only gave me one, so I went up there and I said hey, I ordered two pack and they said, yeah so we gave you one and like there’s two in a two pack. Proceeded to argue with me, even when I had the receipt of how many I got, and how much I paid for, but still would not give me my other pie"

"Normally this McDonald's is an OK location. But for some reason the staff here lately seems to be very angry at work and likes to yell at people through the drive through. If you don't like your job working out mcdonald's, then get a different job but don't be in customer service to get mad at people ordering food."

"I don’t post 1 star reviews often, so I hope this review captures the weight of why you should avoid this McDonald’s for the sake of your own safety and wellbeing. I have not frequented this McDonald’s much, but have not had a single positive experience in any visit I’ve had. They recently remodeled, so we decided to give them another shot and to see the new building. We ordered a mobile order for breakfast through the app and went through the drive thru line to get it. After waiting for 15+ minutes to get to the window they hastily threw us a bag that was the wrong order. We drove up to the next window to get them to correct it and it turns out they ‘lost’ our order and had to remake it on the spot. Against my better judgement, I went there again for dinner in the spirit of giving second chances. There were wet floor cones in front of the register where you order and the girl was on her phone and of course acted like she didn’t want to be there. After about 15 minutes of waiting on my food (it wasn’t very busy inside) an off the clock employee noticed I hadn’t gotten my food yet and went back there on his break to check on my order (this employee was the only positive in this experience). He told me they gave my food away to someone else which is the second time in one day this has happened. After remaking my meal 20+ minutes into this, they gave me my meal without a drink. I told them I had a drink and he said they are going to get it. After biting Into my sandwich I noticed the meat was undercooked to a level you wouldn’t expect from a fast food meal. After finishing my meal, I still didn’t get a drink and decided I was ready to leave without it. This McDonald’s has a serious work flow problem. When you give away orders you rush to make them up. And when you rush to make them up enough times, you cut corners and will get someone sick. I would seriously consider my options before going to this McDonald’s. It’s better to be safe than to get a quick meal."