Baskin-Robbins 2525 Fort Campbell Boulevard, Hopkinsville, KY 42240

"Ordered a Polar Pizza, then called day of to see if it was ready. I was told over the phone that it would be put in a bag in the cooler, to just come in and grab it. So I did. Grabbed the bag, took it out of the cooler, took it to a table to open up and inspect it. Then closed it up. The employees were present the entire time, talking and joking behind the counter. It’s not like a was a ninja, I was very obvious with my actions. Made it to my truck to put the pizza in when an employee bursts out the door and shouts at me, like I just robbed the place. I was chastised for not letting anyone know. I took a few deep breaths, thought about my life choices, and decided to just leave it be and drive away. Congrats on ensuring I will never visit this location again."

"This place never has anything in stock. People taking your order are hard of hearing or just don't speak English. Half the time, the person supposed to be taking orders is standing by the front door, talking to friends, not doing her job like today....."

"I ordered a cake online on April 7th to pick up on April 13th. Called in the morning of April 13th and they didn’t even look at orders. They made the wrong cake, handwriting was horrible. Ordered a cappuccino blast while waiting. Took 35 minutes to make as drive thru takes priority over inside customers. Do not waste your time or money."

"Ugh, As a treat we drove out of our way to buy two large original cappuccino blasts. The stickers on each cup reads original CB. Surprise! Both blasts were made wrong. We were given two caramel blasts instead of original. We only like the original cappuccino blast. As an added bonus, I absolutely hate caramel. The taste of caramel makes me gag. There is nothing quite like the overwhelming feeling of disappointment a person gets from driving completely out of their way, wasting time and gas, to spend hard earned money on an overpriced drink that goes straight in the trash after only one nauseating sip. Thanks Baskin Robbins!"

"We ordered a Banana Royal at the drive through at 8:50 pm in Hopkinsville. We were told they couldn’t make it due to having no bananas. As we pull to the drive through, they grab the bananas off the counter and take them to the back. Why would they lie?? Very pathetic. We pull over in the parking lot to eat our ice cream and we see them put the bananas back on the counter. Yes.. we took a picture. Will call the manger in the morning and complain. What is wrong with people??"