Buffalo Wild Wings

"Service wasn't good that day. Our server took care of the table next to us because they had more people. When we got our food it was cold. He never came back to check on us. We had to wave him down to get any service. Get better we will go back."

"My son and I arrived last Sunday, to watch the AFC Championship Game, and the restaurant was understaffed. Our waiter, Q, was attentive and helpful, in the beginning, but as the crowd started getting bigger, he was no longer around. We placed our order, consisting of wings and fries. The wings came out rather quickly, but the fries took an additional 20 minutes. I had to ask several staff members for fries and sauces. I noticed several people walk into the establishment, wait for 15-20 minutes, and walk out, because they weren't being acknowledged. I spoke to the Manager on Duty, and shared my experience. She stated they were understaffed, because she didn't realize the NFL Championship Games would draw such a big crowd. Typically, Buffalo Wild Wings gets Game Day right....not today."

"Not pleased with the way their manager or whomever addressed me and my sister about the amount of drinks we had. Ultimately, we’re grown and we know how to handle our liquor and have never experienced this kind of behavior. I’ve worked in the restaurant business and if someone is not showing signs or being inebriated, then we do not address them. I think it was very rude to come over to our table and insinuate anything other than. Understand that you are dealing with grown women next time. We will not be returning"

"I had a bad food experience the last time I went years ago and said I would never go back. I decided to give them another try. I ordered delivery through a service. The wings were actually really good this time. They were not dry like they were some years back but were fully cooked through. I had mango habanero and salt & vinegar The celery on the other hand was old. It was soft and you could see straight through it! It went right in the trash. I think it is just hit or miss."

"I recently had an unpleasant experience at Buffalo Wild Wings, primarily due to the unacceptable behavior of the manager, Tyler. My two female guests and I had visited the restaurant with high hopes of enjoying a pleasant evening, but unfortunately, we were met with rude treatment and poor quality drinks. Upon arrival, we ordered our drinks, which were not made to the same standard as the ones we had previously enjoyed at Buffalo Wild Wings. Unsatisfied with the taste and quality, my guests and I politely requested that Tyler remake the drinks. Instead of handling the situation professionally, Tyler responded with hostility, belittling our concerns and dismissing our request. To our utter disbelief, Tyler took it upon himself to escalate the situation further. He call law enforcement solely because we wanted to return the beverages due to their poor quality. Such an overreaction was both unwarranted and disrespectful to customers who were simply seeking the enjoyable experience they have come to expect from Buffalo Wild Wings. The lack of customer service displayed by Tyler was nothing short of appalling. As a manager, he should have been trained to address customer concerns with empathy and understanding. Instead, he displayed a total disregard for our satisfaction and the reputation of the establishment. The incident left us feeling unwelcome and disheartened, as though our concerns were irrelevant. Such behavior is not only detrimental to the dining experience but also tarnishes the otherwise positive image of Buffalo Wild Wings. It is disappointing to encounter such poor customer service from a well-known chain like Buffalo Wild Wings. I firmly believe that all customers deserve respect and fair treatment, regardless of their gender or the nature of their complaint. In this case, Tyler's actions were both unprofessional and unwarranted. I hope that Buffalo Wild Wings takes this review seriously and addresses the issue promptly. Restoring faith in the brand and providing proper customer service training for their staff, particularly managers like Tyler, should be a priority. As a loyal customer, I am genuinely disheartened by this experience and hope that necessary actions will be taken to prevent such incidents in the future."