Advance Auto Parts 1040 North Main Street, Madisonville, KY 42431

"Service was fast considering we purchased a new battery and they installed it for us"

"ONLY THE MADISONVILLE STORE. This isn't This particular store makes all the other others look bad. I went in for license tag bolts. Had 3 separate purchases until I got it right. They knew what I needed but in no way helped. I should've been offered to return what they originally pointed me to and exchange for the right item. Also I asked them to look up some bulbs for my car and a type of key for my boyfriend's. They said they had none, for either request, and they wouldn't order the parts. Because they had no option to order them. (Parts store. Go figure.) You're better off going and making the drive to Hopkinsville location. They are amazing there. Or just go to Walmart so you can get better service. And that's saying something!"

"Don't go here to get your alternator or starter or anything else tested. Sure Preston tried to give me a jump start when it didn't work He kept telling me my battery was bad but I know it's not my battery because when I put a new battery in there it drains it immediately as well. plus my battery is still on warranty with Walmart but I still would have liked to have my starter and alternator checked which is what I originally wanted to do but Preston was set on my battery. (I had already troubleshot the battery on the previous day. This has been something I have been dealing with.) Mind you I am not from around here and don't know a soul in town. The local Police sat across the street the entire time watching as I struggled to get someone to give me a jump start. I had my own cables my jump box was just dead. Once Preston knew I wasn't buying a battery he was completely done with me. I still need to buy some things from a part store as well as do an oil change and I am here working from out of town so Wednesday when I get paid and I invest in the parts and stuff I need to fix my vehicle Needless to say Advanced Auto Parts will not be getting my business. Because as soon as Preston was gone and they were closed up. I walked down to ideal gas station and the manager down there was closing his store and thankfully for him he took his time out and came and gave me a jump. In 5 minutes or less we had jumped my vehicle my truck was started and I was headed down the road. I pray Preston's poor service and unwillingness to hear what his customer needed before he left her in the down pour (yes it was pouring rain outside) to go home when had he not been trying to get the your battery is defective you need to buy a new one game on me he would have made a ton more money off me I am sure."

"Was let go because I missed 3days due to my wife being in the hospital fighting breast cancer Tracy and district manager are sad people but keeps a lady working after being there a week and gets locked up spends 2weeks in jail and still kept her job low life's and top it off they were aware of my situation before I interviewed for the job"

"Nice friendly people, the store always seems to be neat, clean, and in orderly fashion. One fall back is it seems that there computer system is slow. The associates seemed to have problems finding the right parts i needed, but they did finally locate them, the prices are reasonable."