Firestone Complete Auto Care

"It was great service and polite environment! Waited a while for my tires .but being patient for my tires ro be put on my truck was worth the wait .!!!"

"Ordered tires yesterday with this location. Bring rims in for install. No one knows anything about the order. Guess it is my fault that the staff can’t do simple things. Have had other issues from them. Kept my excursion for two days. Finally I took my truck to big o. Guess what an hour for four new tires. Called the only other Firestone, can’t order the tires I need. So here it is. Big O tires just ordered the Firestone tires I needed!!!!!! How can a company not have their own product? I would not buy them but have four new tires and needed six. Firestone will never get another dime from me or my family or friends. Read reviews on this company. Be warned about their work, time or attitude problems."

"Car has been here over 18 hours and still hasn't been started on. All it needs is a tire replaced. Brought it last night at 6pm and at 2pm the next day, still hasn't even been started on. Front desk person has been exceptionally rude. Last night he argued with me over my warranty, turning the screen and saying "show me on this screen where it says warranty " and then I showed him. Told me an hour ago that my car would be done in an hour. An hour later, not even started and getting so much attitude from this same front desk person. I have been a long time customer to this location and will never come back to it. Attached picture of front desk person. Don't know his name. When I expressed being upset, he told me to file a complaint, so I did so. I would give this no stars if I could. I have never been treated so poorly by anyone in "customer service." All of this over a warranty replacement ."

"The workers were exttheremely transparent. There was nothing hidden either on purpose of in the form of absent mindedness. They were upfront about costs and what needed to be done. They checked in with me btheyefore any work was done in an effort to make sure they had my consent. They were knowledgeable, reasonable, and quick to make the most of my time and not waste it. The results on the work done was very satisfying. Nothing was left unchecked and they even went above and beyond to apply any available coupons without being prompted. I highly recommend them and encourage those seeking automotive repairs to at the very least set up a consultation before making any final decisions."

"The employees went above and beyond to make sure I understood exactly what was wrong with my vehicle. They were kind and friendly and knowledgeable. I trust them and I will go them the next time I need those services"