Papa Johns Pizza

"A friend ordered dinner for me and my family from this Papa John’s after I’d had surgery and had very limited mobility. My friend sent me a screenshot of the order so I knew when and what to expect; she scheduled for it to be delivered at 5:30. It was not a big order- a large stuffed crust pizza and side of breadsticks. At 5:50 I called the restaurant to confirm it was still coming. The person who answered the phone said the delivery person was on their way and I could expect them shortly. Just after 6 the delivery driver showed up with our order. My family ate the saddest, lukewarm pizza for supper. The crust itself was just barely baked but had been rolled so thin it was flimsy, no one could pick up their actual pizza without it falling apart. My four year old and nine year old even commented that I the slices were thin. The breadsticks were fine, everything tasted as it should. My question is this: Why offer a scheduled delivery time if you won’t honor that it? It’s quite simple, if you’re running late please express the courtesy of letting your customer know. We had our own personal reasons for needing our dinner delivered by 5:30, with it being over a half hour late we had to move plans around. As for the pizza, monitor your quality assurance because it’s currently nonexistent. I know Papa John’s has standards, this order fell very short of meeting them."

"Papa John’s has really gone downhill. This particular location is about as bad as it gets. This is the 3rd straight time we’ve gotten carryout from here and had an issue with what we received every time. I’ve finally learned my lesson. This is my LAST visit. This time we got home to find that they left the CHEESE off of our pizza and forgot the garlic Parmesan sauce on our garlic Parmesan breadsticks. Not to mention on the one pizza that actually was correct, the garlic sauce was open inside the box and spilled all over the pizza making it extremely soggy to the point it was not edible. This pizza is expensive and not one item was worth eating. Getting through to talk to someone with any sense at all……good luck. Worst. Ever."

"I ordered a cheese pizza for my kids and this is what I got. What kind of cheese pizza is this? Unacceptable! Never got another one made when I made an attempt to go fix this issue at the store."

"Sent an online order for carry-out. When I arrived, a customer was struggling at the cash register while the team member behind it was ignoring the customer while on their phone. The team member seemed annoyed when I asked for my order. Once I was home, I noticed a pizza was missing one of the toppings. I was annoyed because I didn't want to wait for them to remake it and each topping costs extra; I didn't get what I paid for. I attempted to leave feedback online via chat, but it said to contact the manager of the location. When I called the location and clicked the option to speak to the manager, it rang repeatedly. When they finally picked up they didn't answer... they just left the phone off the hook. I could hear them say "I hate the people that live around here." I haven't had Papa John's in years and this experience suggests I never should've gotten it again. The pizzas we got weren't bad, but it wasn't a complex order - they messed up a two topping pizza!"

"The cashier was friendly. However, the pizza was dry and bubbled up. Also I requested the pizza at 11:30 and it was ready at 11:15 so it wasn't very hot once I got it."