Sonic Drive-In

"I ordered the chicken strip dinner they brought it to me in a bag which wasn’t what I ordered they took the food back and brought it back in a box I get home and the chicken strips are so dry and hard the fries are cold! It’s always something at this location!"

"Went this evening to get a Diet Limeade. I am a type one diabetic so I avoid sugar. Well, trusting this drink was diet, I started drinking it. I have a CGM and insulin pump - within minutes my glucose skyrocketed. This was not a diet, which has no sugar. I called to inquire about it but whoever I spoke with didn’t seem to really understand my concern. I know for a fact, as I maintain my sugar very well, that they gave me an incorrect drink. Upon going my sugar was 78, and now it is 175, having eaten nothing. Wow."

"I use to feel like I was important as a customer but the last few visits not so much. Orders wrong, servers unfriendly, smells bad soon as roll window down. To cap things off, no mint in the bag every time Alex serves someone. That use to be Sonic's thing? Again not so much. Time to go somewhere else I guess. Gonna miss what was...."

"First, every time I go here the workers are super rude or uncaring. Second, the food is either cold or over cooked. Last, and the part that has made me leave this review, no one cares. I went to get food for my kid, everything seemed good. I get to the porch and go to open the door and the bottom of the rips open. When I looked at it there was a clear spot where the bag had been damaged on the inside. I work in customer service, I deal with paper bags, I know that someone could tell the rip was there. I am fed up with nothing being done about the horrible service at this location and I am never getting food from here again."

"Not the best Sonic in Lubbock; however, this location is very consistent with my order. I order the same thing via the app every single time and every single time is correct and delicious. I have found on a few occasions where"easy ice" isn't easy ice at all and there is no drink and all ice. Overall, this location is trouble free and has yet became a problem"