Walgreens

"Delays upon delays and won’t communicate why. I just need very simple meds due to illness and have to wait until the next day for unknown reasons. They don’t care. They are dismissive and rude. I don’t like giving negative reviews, but please show some decent human compassion for people."

"Store is well stocked but service is poor. Staff is unfriendly to the point of being confrontational. Would not recommend visiting unless there’s no other option."

"Store hours say they're open at 8am. It's 9:05am and it's still closed. Get a new manager in here please, this store has trouble service."

"We went this past Saturday to pick up a few things. We were standing in line and there was an elderly gentleman standing at check out. Such a sweet guy. He had to be about late 60s early 70s. The cashier was a guy I didn't catch his name but he was so very rude. The older gentleman had snacks and a case of beer. The cashier very loudly said sir ID and the gentleman said I'm sorry i don't have it on me. The cashier very loudly yet again said well I can't sell it to you then. Which by the way again you can tell this gentleman was way above 21. The older gentleman checked his receipt and couldn't really read the small writing and asked if the beer was on there since he wasn't able to buy it and the cashier took the receipt and said it's not on there just your snacks and began to loudly announce what his items cost and the total. I spoke up and was ignored. A older woman came up and replaced the cashier and he went to the other side. We thought okay this has to be better. Nope she was as rude as he was. All I know is that I have never seen someone treat a very nice elderly man that way. Walgreens get your employees and their rude power trips under control. Most of the time everywhere I have ever been anyways if you look over 40 they do not card you but here you take from people you can truly tell are elderly. Stop embarrassing people and get it together!!"

"Very poor pharmacy customer service and critical thinking with the front window employee (didn't catch her name but she was wearing heart shaped eye glasses). She failed to do the following below that resulted in a very poor experience and demonstrates she needs further customer training or a different job. 1. We walked in to get a vaccine (the day before Christmas a gentleman told us walk in's are accepted). After signing paperwork, we waited for more than 30 minutes (no one else was walking in for vaccines), which lead me to ask how much longer the wait would be. 2. Her response was, "There are people who scheduled appointments online and we have to see them first before you," (this was understandable). Therefore, I asked if we could schedule an appointment for a later time to prevent waiting longer. Her response was, "You can schedule online." Confused, I asked if we could schedule in person since we were already there. She stared at me, made an unpleasant face and mumbled, "Yea." 3. Afterwards, I asked her what time we would have been seen and she said, "11 am". Shocked, I looked at her and replied, "You expected us to sit here and wait for 1.5 hours without telling us A.) you have other customers in front of us B.) we need an online scheduled appointment to get first priority and C.) informing us of how long we are expected to wait? Her response was, "You can book online," with attitude. I replied, "As an employee, it's your responsibility to inform customers of the wait time and reason, not expect them to sit here for hours clueless that an online appointment is requested or mandatory to be seen quickly. Her poor response again was, "You can book online". Again, I had to explain how her customer skills are a deficiency in the pharmacy's process. This is an extremely poor representation of customer care, and critical thinking. It also demonstrates laziness and failure to recognize and accept a wrong action that clearly needs improvement. Employees need to be properly trained to improve customer experience and drop egos. Management should have a weekly 1-1 with employees to improve conversation and people skills to prevent this deficiency in the process from affecting business."