Men's Wearhouse 2901 South Capital of Texas Highway, Austin, TX 78746

"Worst customer service ever. Forget to include purchases in garment bag and it’s the customers fault? Can’t return without original debit card? Everything was our fault and they are rude and leave you on hold FOREVER before we had to drive and go into store. Now we have a shirt I can’t return for a funeral that has already happened we were supposed to have this shirt for."

"We order 10 tux’s total for our group and most were incorrectly sized by a lot, adding a good bit of extra stress right before the wedding, not sure why they have you go get fitted and measured if they are going to be off that much. Me the groom had a shirt 2 sizes to wide and a size too short, also had the vest button secured with a safety pen, and the jacket fit terribly. Other groomsman had broken buttons wrong sizes for shirts, pants, jackets, shoes. They also added white gloves to our rentals instead of white pocket squares. They didn’t want to help us make things right and we had to pressure and get the manager involved as the staff where too busy all leaned over a table in the middle of the floor talking about hooking up with each other and partying. They said my jacket couldn’t fit because my shoulders were too big and they didn’t make the waste line smaller, I would have much rather spent a couple hundred extra to get a true custom fit TUX had I known it would fit me like that, I highly recommend they use that as a sales tactic when measuring people and realizing it’s going to fit weird, which I would have understood since my shoulders are so broad, when you’re spending as much money on a wedding a couple hundred extra would have been a drop in the bucket to look good on my wedding day, but when you pick up the tux 6 days before and there is a holiday in between I was stuck with it. The only easy thing was the returning of the TUXs, I will not use Men’s Warehouse again and recommend people don’t, only Two of the ten rentals fit properly out of the bag"

"I had a super positive experience going here. They have lots of options, are willing to spend time helping you find the right outfit. It’s a bit expensive but it’s dress ware soooo. Eli was a pleasure to work with, and his co-workers who helped make the sale."

"Definitely the worst experience ever. Groom and 3 groomsmen, they got all the measurements wrong. When we tried the tuxedos, nothing was fitting at all and it was 2 days before the wedding day. They said they can't provide any other sizes cuz they don't have it. So eventually groom was wearing a different tuxedo then groomsmen, all the groomsmen were looking like clowns. Really big pants and jacket, i was one of the groomsmen and all day i had to walk around like a bird. If your wedding day is really important for you and you trying to look nice on this special day, just don't risk it and go to another place. Also I paid $260 for this scandal."

"My husband came in around 2 weeks ago to get a couple new suits with a gift card. We were greeted immediately and helped with what direction to go. We spent 2 hours in there plus came back after lunch and everyone was helpful and patient. It wasn’t crowded at all and the experience was pleasant. Even another gentlemen consultant helped us when we asked his opinion about a certain color shirt. We felt like we were getting to know them because they were friendly and personable. Over the weekend it was busy because of prom which was understandable, but my husband was still able to return and exchange a shirt he bought that he found had a light stain, without an issue. The lady helped him find the shirt in his size and got the manager quickly once it was his turn to be helped. We will definitely be going back because my husband wears suits and ties and dress shirts for his profession. Thank you to their friendly and helpful staff!"