Cinemark Southwest Lubbock Movies 16 and XD

"On my first trip back since I was in single digits, it was nice to see it had been renovated at some point in the last 20 years. It was clean and a better experience than the mall for a one nighter I was surprised Alamo didn't have."

"Bought three tickets online to The Iron Claw and the lady at the podium was taking her minimum wage job way too seriously and told us all three of us had to show IDs. Every other theatre in town does not have that rule if at least one adult is present. Now we got a refund that won’t be back into my account until a few days and I am very upset. Never coming back here again. You’re taking your movie theater job way too seriously to not let an adult and two teens see a movie they already paid for."

"Easy purchase of tickets online, not a crowded theater, had good selection of snacks. Only issue was the chairs lol they are so uncomfortable, but manageable for the 2 hours."

"“Worst seat in town” is more like it. I don’t understand why people would choose to watch a movie here if it’s available at the other theaters in town. Unfortunately, this is the only theater that streams the Met Opera Live events. This is now the most outdated theater in Lubbock. Uncomfortable dated seating, rip-off concessions and they stopped offering the single free refills (every theater in town except Tinseltown and this one offer unlimited refills on soda/popcorn). DISGUSTING bathrooms, super strong urine smell and the trim is peeling off because there’s so much urine over the walls and floors. There is only a single public restroom available for guests so it makes no sense that they can’t do basic cleaning. (Other theaters have multiple guest restrooms and not a single one is as disgusting as the bathrooms at Movies 16) besides those issues, they just seem super lazy here. There is not a single auditorium that has a sign with what is currently playing. Every sign is a generic cinemark sign, and some of them aren’t even properly inserted! Water fountains are dirty and are blocked off. Theater tech here is outdated as well, picture isn’t very good and the sound system could use some work. Just seems like nobody cares here. If you’re deciding if you want to watch a movie here, do yourself a favor and go to Premier Cinemas or Alamo. Price difference is negligible and you’re likely to get better pricing elsewhere anyway because they run promotions."

"Buying tickets online was $10 extra in fees, not including taxes. The AC wasn’t working in most of the individual theater rooms (6/12/22), but they only tell you after you get ur tickets. Expensive concessions, long lines, slow service. Screen & audio quality was fine. Bathrooms were very dirty."