CVS,

9089 Fair Oaks Parkway, Fair Oaks Ranch, TX 78015

"Pharmacy staff are the best! They take care of you and make you smile at the same time!"

"I wish I didn’t have to use this pharmacy but my insurance forces me to. I had no idea they close for lunch because what other pharmacy closes for lunch?! I walked in right as they were about to close for lunch apparently. I had no idea but could tell they were not happy I was there even though no one ever nicely explained they were trying to close for lunch. They started the process of getting my prescriptions but for some reason one of them had not been processed through insurance. I showed them that I was sent a discount card but they said I would have to come back after lunch to do that. They checked me out for one prescription but would not run the second one through and told me I had to come back. As I was standing there at least 3 or 4 other people came up that also had no idea they close for lunch and were turned away. I do not blame the employees for this practice - obviously they need to eat but why not stagger lunches like everyone else? This is very inconvenient for customers."

"What is happening to CVS? An hour after my prescription was sent in, I was told it would be another 15 to 20 minutes and they would make an announcement in the store when it was ready. An hour later I got in a line with 12 people in front of me to see if it was ready yet. I waited for 35 minutes in that line and there were still seven people in front of me. I left and will try another day to pick up my prescription. Who has two hours to wait for a prescription? I go out of my way to go to this location. There used to be an Indian woman who ran the pharmacy who was amazing. She had it running, smoothly, efficiently, and was always pleasant. Apparently, she is no longer there as this has become just like every other CVS location. It looks like H-E-B down the street just got my business."

"Grossly unprofessional and undertrained pharmacist and pharmacy staff. District manager unresponsive. Vastly different service levels versus nearby CVS locations. If you enjoy 45 minute hold queues, indefinitely parked backorders, or staff who think B12 is an antibiotic. This is the pharmacy for you!"

"This CVS was average and I have seen better. This was an average experience. However, they did a good job cleanliness and the appearance in the store. However, their customer service could be better. If you asked me would I return but I would say yes."