CVS 805 U.S. 380, Decatur, TX 76234

"It forces you to give at least one star before you can leave a review. I would give it negative stars if I could. When I get this prescription filled, this is the last time I will ever go to Decatur CVS. It is absolutely the most unprofessional and worst Pharmacy I have ever dealt with. A lower price is not even worth, these people. I’ll pay more to go to a non-PPO Pharmacy from now on out. Tried reaching them was on hold for 38 minutes called Back and was on hold for 15 minutes before I finally gave up. Still do not have the information I need for my prescription."

"This is my 3rd phone call this morning I've been waiting a total of over and hour for someone to answer I made sure it wasn't there lunch break. It's beyond rare that someone even answers my 2nd phone call while waiting it hung up on me. This is ridiculous I'm stuck at home and just need to know if my prescription is ready and no one wants to answer. I really can't stand using CVS pharmacy in Decatur, pharmacists are usually snippy and rude and take forever. It's very rare I get someone who's not rude and in a horrible mood."

"If there was a zero star that’s what I would give. I tried multiple times to call and never got an answer. So I drove to the store to try to pick up a prescription from the day before. When I get there they say they don’t have the medicine. Why couldn’t you call or text to tell your customer that. They didn’t seem to care."

"Absolutely abysmal customer service. The lady (manager) is snarky and condescending. Refused to fill prescription because it supposedly lacked billing code and would not contact DR to get the code , contrary to the automated text they sent that said they were contacting DR for additional information. I tried to provide them with the code the I called to obtain and they still wouldn't take it wanted DR to resend new scripts.. No wonder this store is rated so poorly."

"Very unprofessional pharmacist. Transferred to voicemail when requesting to speak to pharmacist, called back and line was hung up after waiting 20 min. Pharmacist seems very bothered with requests from another healthcare professional. Never again, taking business. Elsewhere!"