Brakes Plus

"I recently had a disappointing experience with Brakes Plus (Prosper, TX - Windsong Ranch Location), which I feel compelled to share. My initial visit was due to a concerning vibration in the steering wheel when braking. The team at Brakes Plus recommended replacing the front rotors and brake fluid, which cost me around $500. Unfortunately, the issue persisted. Returning for a second visit, they then suggested the vibration might be from the rear rotors, leading to another $500 expense. Yet, the problem remained unresolved. Following their further advice, I spent $80 on wheel balancing, which also did not address the vibration. On my fourth visit, a staff member acknowledged the ongoing issue after driving my car and proposed replacing the front rotors again, implying the previous replacements might have been faulty. Despite these efforts and substantial costs, my car’s issue remained. The final straw came when a separate service provider informed me the brake fluid was highly contaminated, directly contradicting Brakes Plus’ claim of having replaced it. This revelation was particularly frustrating, considering the amount paid for this service. In total, I’ve spent over $1,000 and made numerous visits to Brakes Plus, yet my initial problem persists. I am deeply disappointed with the quality of service and the lack of resolution. I cannot recommend Brakes Plus, based on my experience of repeated attempts to rectify an issue that remains unsolved and for services charged but seemingly not performed."

"After trying many different places for car repairs and maintenance, I've finally found the one and only place I'll bring my car. This review is years overdue, but every single time I come here they've been great. I've never had any issues with the work they've done. They've never tried to upsell me on things I don't need. The whole team is super friendly and accommodating, and they once discovered, and then stayed late to fix, a dangerously bent strut the night before I had to make a long drive to take my mom in for her heart surgery. These guys are awesome and have always done right by me, and have absolutely gone the extra mile when it counted most. Special shout out to Arash, who always has a welcoming demeanor and a kind word to say. You can't go wrong with choosing this location!"

"These guys are the best! I have taken multiple cars, multiple times to them and they have been so unbelievably helpful with everything. I have never had a bad experience with them and they always take amazing care of me and my cars!! I can’t recommend them enough!"

"AMAZING service. I’m very satisfied with them. Byron was very helpful, Excellent and complete service. Had an amazing experience, Highly recommended"

"Upgraded my Rear Suspension with Heavy Duty Leave Springs and Bilstein Shocks. Great Job at a Great Price. I used to only go to the dealership and was weary of who's working on your car, but man these guys are great and do a wonderful job. I'm coming Back Every time. Update September 2023. I came in to get three services done to maintain my fluids and they did all three for under $300 including oil change under an hour. Love this place. Only thing I did not like is that I was recommended to replace all four shocks.... Even though I just replaced my rear shocks at the same place lol. But I understand like they have to upsell everything."